Amy Kemp work email
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Amy Kemp personal email
Executive operations professional with experience scaling a small business to a national company with over 150 employees. I am passionate about developing radical teams, making the workspace an affirming place to grow and contributing to a better world. Outside of work I enjoy sewing, thrifting and reading memoirs.
Blueland
View- Website:
- blueland.com
- Employees:
- 98
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Director, Customer ExperienceBluelandNew York, United States
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Director, Omnichannel Customer ExperienceGlossier, Inc. Jan 2023 - PresentNew York, Ny, Us -
Head Of Customer Experience And OperationsRiley Sep 2022 - Jan 2023New York, Us -
Head Of Customer ExperienceRiley Feb 2021 - Sep 2022New York, Us
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Chief Operating OfficerMed School Tutors Jan 2020 - Feb 2021- Achieved 98% employee satisfaction rate while overseeing 5 departments, 5 direct reports and 150+ indirect reports- Aggregated regular quantitative and qualitative reports to highlight areas of expansion- Increased financial accuracy of P&L by 7%, in partnership with CEO and CFO- Reduced operating costs by 10% during COVID crisis without layoffs- Reported to CEO
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Director Of Customer ExperienceMed School Tutors Feb 2015 - Dec 2019- Managed 7 direct reports. Created a metrics-based performance review system, which lengthened employee tenure by 1 year- Oversaw and designed all daily CX workflows, with unique approaches for customer acquisition and retention on live channels including phone, email, text and chat - Increased revenue by 32% through defining, measuring, and optimizing CX KPIs, and thereby highlighting weaker areas of service- Elevated employee productivity by 37% through developing and recording CX hiring and training methodologies, policies and practices- Collaborated cross-functionally to ensure customer insights were incorporated to inform strategic decisions and to increase customer retention- Designed evolving staffing model to support team growth without over-hiring- Reported to Founder and COO
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Assistant Director Of Customer ExperienceMed School Tutors Jul 2014 - Feb 2015- Managed 3 direct reports while still managing 110+ customer accounts- Collaborated cross-departmentally to ensure customer insights were incorporated to inform strategic decisions- Saved approximately 1 employee-hour per day by instituting templates for daily tasks- Co-launched My First Cadaver podcast in response to physician burnout crisis
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Student Relations CoordinatorMed School Tutors Jan 2014 - Jul 2014- Assisted 150 current and prospective high-revenue customers per week as lead point of contact across multiple platforms and channels simultaneously - Prevented churn by resolving tickets, emails, calls and submissions from high-touch clients in under 24 hours
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Administrative AssistantMed School Tutors Aug 2013 - Jan 2014- Executed essential tasks including filing, data entry, and scheduling CEO’s calendar- Performed exemplary professional communications via phone, e-mail, and chat
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ConsultantMy First Cadaver May 2015 - Sep 2017- Co-launched My First Cadaver podcast in response to physician burnout crisis- Interviewed and secured talent for weekly episodes- Came up with name My First Cadaver for project
Amy Kemp Skills
Amy Kemp Education Details
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Sarah Lawrence CollegeBachelor Of Arts (Ba)
Frequently Asked Questions about Amy Kemp
What company does Amy Kemp work for?
Amy Kemp works for Blueland
What is Amy Kemp's role at the current company?
Amy Kemp's current role is Director, Customer Experience.
What is Amy Kemp's email address?
Amy Kemp's email address is am****@****ier.com
What schools did Amy Kemp attend?
Amy Kemp attended Sarah Lawrence College.
What skills is Amy Kemp known for?
Amy Kemp has skills like Editing, Event Planning, Social Media, Nonprofits, Public Speaking, Facebook, Creative Writing, Restaurants, Hospitality, Proofreading, Food And Beverage, Food Safety.
Who are Amy Kemp's colleagues?
Amy Kemp's colleagues are Hannah (Butman) Chapman, Kelly Zitka, Carlos Paredes, Meredith Scavuzzo, Clare Cogan, Mckenzie King, Chris Bjelic.
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