Clinically Integrated Network exclusively for Radiation Oncologists. This value-based initiative is growing and looking for partnerships with Health Plans and Radiation Oncologists to align financial incentives with evidence-based practice.

Start-up oncology management company offering a unique set of cancer management benefits.-Provides oversight of navigation and patient coaching activities-Market research and competitive analysis-Collaboration with marketing for the development of outreach campaigns-Four new contracts in first year of operation-Serves as the key customer services leader for new clients-Develops and delivers presentations, proposals and responses to RFP's-Research to develop a new chronic care management service line for implementation with primary and specialty care providers-Use of CRM (Salesforce) for clinical and business development tracking

Provides expertise in customer service, business development, service line development, information technology, and oncology client support.-Assumed various leadership roles such as VP, Client Success and Business. Development-Market research and competitive analysis resulting in the creation of business development and marketing strategies-IT/SaaS project resulting the development of a symptom tracker for cancer patients-New product launch including enrollment of application testers to provide product feedback-Initiated user group meetings and product improvement process-Client services coach for major oncology program

Responsible for directing system-wide strategies to support over 5,000 independent and employed physicians with privileges at Trinity-health locations. -Lead a team of 15 Physician Liaisons who served as key customer service representatives for referring and employed physicians-Developed process to resolve physician complaints with executive leadership -Collaborated with marketing to develop strategies to promote clinical services resulting in increased referrals-Created KPI's including referral data analytics and service line growth statistics-Created process for physician complaint resolution with executive leadership -CRM use and reporting-Provided input on developing new service delivery options at the requests of the physician customers -Served as the key contact between Clinically Integrated Networks and employed physician groups throughout Trinity Health-Michigan

In conjunction with the Regional Medical Directors and CEO, was responsible for growth, client services, and marketing for services offered to hospitals, health systems, and specialty partners. -Lead a team of Business Development and Marketing Specialists-Created business development strategies to achieve growth goals-Managed external vendors in the areas of clinical programs and marketing support-Attended numerous conferences and professional meetings as a vendor and as an attendee. -Cultivated relationships with hospital administration and physician leadership within several health systems located throughout the US. -Responded to RFP's, created presentations and proposals-Lead the business development process resulting in 17 new contracts resulting in a 22% increase in new visits/cases -Served as the key contact in the process of assisting hospitals as they replaced their departments during the contract start-up process -Conducted quarterly business reviews in collaboration with Regional Medical Directors -Analytics included use of a CRM, proforma development, contract performance evaluation, and competitive analysis

Clinically Integrated Network (CIN) consisting of 3 hospitals and 820 physicians. Leadership responsibility for customer service, contracting, provider relations, business development, and quality institute functions. -Lead a team of providers relations staff, contracting managers, and data analysts. -Worked collaboratively with BCBSM to create the first Physician Group Incentive Program (PGIP) which now part of a larger Valued Partnership program. -Increased physician membership from 450 to 820 physicians. -Responded to RFP’s regarding network development and joint venture opportunities. -Analytics included use of a CRM, in-network provider status, and contract key performance indicators,