• Developed a psychiatric clinic serving individuals with mental illness, developmental disabilities and substance use disorders.• Developed policy and procedure and ensured standards and service delivery met the federal home and community based service regulations.• Directed and trained multiple teams through successful clinical program development while achieving satisfactory service delivery. • Provided leadership for a variety of clinical professionals including: Social Worker, Board Certified Behavior Analyst, Nurse, Medical Assistant, Psychiatrist and Speech Pathologist.• Developed system improvement projects utilizing the Project Management framework• Streamlined processes for the Support Intensity Scale Assessment unit.• Developed and monitored three operational program budgets.• Participated as a member of the electronic health record development and implementation team.

• Led the development of a supports coordination program serving adults with intellectual and developmental disabilities• Developed policy and procedure based on accreditation requirements, as well as requirements of federal, state, and local statutes.• Created program goals to align with the agency strategic plan.• Educated staff on medical necessity and appropriate utilization of services for those with co-occurring disorders. • Created training material and a resource manual to train all staff consistently while ensuring quality services were provided.• Hired and trained a diverse team while developing retention strategies. • Led a clinical team through the Carf accreditation process and acquired a three year accreditation with exemplary findings.

• Led several transformational projects to transition the organization from a system manager to a direct service provider. • Developed programs in collaboration with community stakeholders based on diverse consumer needs. • Formulated and implemented value-based reimbursement methodologies. • Supervised the Behavior Management Committee and establish efficient procedures to ensure techniques have been instituted prior to implementing restrictive and intrusive measures. • Participated in planning and implementation of utilization management practices.• Monitored quality outcomes through annual and ongoing audits. • Educated community providers on federal and state requirements by developing and facilitating system wide trainings.• Coordinated with the Michigan Department of Health and Human Services Habilitative Support Waiver Coordinator for eligibility criteria.

• Coordinated medical needs for patients and family members in the Intensive Care Unit, the Emergency Department, the Medical Surgical floor and the Family Birthing Unit.• Coordinated discharge and linked to resources within the community.• Assessed mental health concerns, coordinated appropriate services and documented within the electronic medical record.

• Provided clinical supervision for Supports Coordinators, RN’s, RD’s, Group Home staff & coordinated services for those with developmental disabilities utilizing a person-centered planning philosophy. • Reviewed assessments, individual plans of service and authorized services to ensure that they coincided with the Medicaid manual.• Coordinated service delivery with Network180 and the clinical treatment team to ensure that assessed consumer needs were met.• Developed and evaluated policies, procedures, budgets, surveys and performance indicators to ensure program implementation was effective and efficient.• Facilitated resident moves, and ensured documentation was completed according to licensing, Network 180 and MDHHS standards.• Participated in the on-call team to assist consumers in meeting their needs in a crisis.