Amy Kinney Email & Phone Number

Golden, Colorado

• Responsible for hardware and software sales, renewals, and add-on SaaS business in the healthcare, telecom, legal, professional services, financial public sectors, educational sectors for medium and large enterprise accounts. • Lead client status calls on project progress, dependencies, tasks accomplished, key next steps, known issues with plans to remediate them, enhancement requests, updated timelines.• Owned and managed 20 top accounts. • Implemented technology solutions from $300,000 to $1.5 million in total contract value. • Increased revenue with national healthcare lab from $40,00 to $250,00 by improving document workflow efficiency and HIPAA compliance.• Reduced errors by 40% through focused solution integration with EMRs. • Accessed Group Purchasing Organization (GPO) to target growth opportunities – project management from discovery process, needs assessment, data collection, proof of concept integration, testing pilot design, collaboration with subject matter experts, software integration, management of internal and client resources, and post implementation analysis. • Increased revenue by 165% across my book of business in 2019. • Managed entire sales process navigating complex customer organizational structure to secure contract of $1.5M and further expanded revenue by $900,000 within first year.• Improved productivity with customers by advising on workflow and process improvements that freed up 20% more time to achieve core business initiatives. • Created unique mutual Success Plans with a focus on analytics to maintain over 90% customer retention, alignment of organization and target goals, reduction in spend, meeting green initiatives, reduction in carbon footprint, increased efficiencies, reduction in errors, reduction in vulnerabilities of workflows for user groups. • Reduced overall print output for enterprise customer by 20% utilization of scanning implementation, automated workflow solutions, and introduction of pull printing.

Golden, Co

• Strategically grew revenue by targeting Enterprise and large companies including healthcare systems, hospitals, surgery centers, labs, urological centers, and hospice providers. Worked to expand the territory by cold prospecting, using Solution Selling methodology, networking, and engaging internal team and subject matter experts. • Increased account portfolio to 47 accounts. • Increased total contract value by 250%, company’s top annual contract, closing the largest health care customer to date supporting multiple facilities through development of C-level relationships, reduction in spend process, streamlining workflow processes, integration of HP with EPIC electronic medical records. • Closed $500,000 contract by utilizing data and performing an extensive assessment to develop a solution that increased end user satisfaction by 50%, morale and profitability. Competed against incumbent and won due to a superior, detail oriented, customer focused, thoughtful solution. Engaged C-Level contacts and internal champions to build trust• As primary contact, built solid relationships that improved customer references, managed customer escalations, and was accountable for the success of the customer base • Built several internal processes including Customer Business Review Program, Red Account Management Program, and a formal Showcase of positive customer outcomes