Amy Kniss Email & Phone Number

Kalamazoo, Michigan, United States

Lewisville, Tx

Worked with business unit leads to create policies and procedures and drafted knowledge-based articles for Customer Service Representatives. Researched partial claims and corporate expenses and advances. • Researched partial claims and corporate expense and advances resulting in over $2 million collected upon completion of the project.

Kalamazoo, Michigan Area

Led corporate customer escalation teams of research analysts and escalation specialists responsible for researching customer complaints, composing professional written responses, and resolving customer complaints and concerns. Investigated and resolved global customer service issues across the division. • Monitored credit reporting on a monthly basis to ensure continued accuracy in reporting from all departments including foreclosure and bankruptcy.