As a technology leader with a unique blend of HR and technical expertise, I specialize in HRIS and workforce management technologies. I have a proven track record of driving large-scale organizational transformations and achieving operational excellence, bringing innovative leadership and a data-driven approach.My expertise lies in spearheading rapid transformations across people, processes, and systems and modernizing global people and workforce management capabilities within complex SaaS ecosystems. I also excel at driving investment in operational excellence initiatives, such as automation and integrations, to support scalable cross-functional processes that accelerate organizational growth. Key Achievements: ● Enabled Advanced Analytics: Successfully integrated various enterprise data sets with HRIS/WFM data to support advanced analytics, automated workforce planning, and customized incentive compensation capabilities. ● Maximized Investment Impact: Recognized for holistic planning & solution design, led technical architecture and delivery strategy that maximized funding opportunities and decreased ongoing operational complexity & cost. ● Fostered High-performance Culture: Transformed delivery and operations to foster a culture of high performance, deeply committed to nurturing uniqueness and supporting career progression within teams and beyond.
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Director Of TechnologyLululemon 2020 - 2024lululemon athletica is a high-end athletic apparel company renowned for its technical garments, community engagement, and experiential retail approach. They've disrupted the fashion industry by offering premium athletic wear and fostering a loyal following through innovative products and strong guest experiences.Led a technology team with a geographically dispersed workforce of 85 and a total annual investment of around $20 million to enable critical People & Culture, Finance, Payroll & Accounting, Operations & Planning, Legal, Workforce Optimization, and Analytics capabilities that support global operations spanning 22 countries, 4 channels, and 55,000+ workers. -
Senior Technology ManagerLululemon 2019 - 2020Vancouver, British Columbia, CanadaLed a technology team of 40+ to deliver rapid transformation of crucial digital People & Culture and WFM capabilities, enabling rapid new market expansion and M&A integrations and supporting global operations for 18+ countries and a global multi-channel workforce of 35,000+ through system optimizations that drove operational efficiency while ensuring adherence to rapidly evolving compliance and regulatory conditions.
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Technology ManagerLululemon 2018 - 2019Vancouver, Canada AreaLed the transformation of a low-performing, under-funded team of 12 with over 80% of outsourced development to a high-performing team of 25 able to deliver solutions across multiple platforms and integration layers while maintaining a flat/neutral operating baseline and driving team engagement scores by 15% to 90% to support rapid modernization of the P&C and WFM capabilities. Delivered against a significantly aged backlog, ensuring adherence to local employment and pay compliance regulations while leading transformation for global WFM and pay and supporting operations for 25,000 employees across 18 countries.
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Program ManagerLululemon 2016 - 2018Vancouver, Canada AreaFacilitated discovery workshops in 10+ international markets, identifying critical process and system gaps impacting pay experiences. Delivered rapid solutions to address urgent compliance issues and spearheaded a multi-year plan to transform workforce management and payroll operations. This included deploying integrated time, labor, and attendance management capabilities in Ceridian Dayforce. Led the design and implementation of a customized Incentive Compensation Management (ICM) solution, integrating data from 10+ systems to automate bonus programs and streamline reporting. Championed simplifying and standardizing workforce KPIs , resulting in improved data integration and enhanced reporting dashboards.
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Technical Project Manager & Hris LeadLululemon 2014 - 2016Vancouver, Canada AreaSpearheaded the implementation of Ceridian Dayforce for integrated workforce management, consolidating 50 KPIs to drive operational efficiency. Drove cross-functional alignment through program management methodologies, visual roadmaps, and structured risk & issue management. Led technology intake and planning, facilitating workshops to define project scope and deliver comprehensive solution designs. Managed full financial lifecycle, maintaining budget variances within +/- 2%. Enabled new market entry for 5 countries by extending global people systems capabilities in Workday and Taleo. Streamlined employee benefits and automated payroll by onboarding 10+ third-party administrator platforms.
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Project ManagerLululemon 2013 - 2014Vancouver, Canada AreaModernized annual performance management and quarterly talent planning processes in Workday, including standardizing performance ratings, merit, and succession planning. Facilitated cross-functional discovery and planning workshops, gathering requirements and performing fit-gap analyses to create a multi-year roadmap for scaling people and workforce management capabilities. Led initiative planning and business case preparation activities, including financial modeling and resource/capacity planning, to support annual operating planning and funding cycles.
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Program ManagerQtrade Financial Group 2010 - 2013Vancouver, BcQtrade Financial Group is a leading Canadian online brokerage that provides a robust platform with extensive research resources and competitive pricing, enabling investors of all levels to manage their portfolios effectively. They also have an extensive strategic partner network, as they provide the infrastructure & support for credit union investment businesses. Transformed the strategic partner training & onboarding program by implementing a blended learning strategy and modernizing design and delivery through the introduction of Absorb LMS, a comprehensive learning management system. This included automating course enrollment, providing asynchronous access to training content (including practice exams), and streamlining training logistics. These efforts reduced travel expenses by 300%, increased training capacity, expedited the new partner onboarding rate by 50%, and improved new representative CSAT scores by 20%. -
Human Resources ManagerZag Group 2008 - 2009Vancouver, Canada AreaZag Global was a Vancouver-based pioneer and industry leader in the plant-based medicines and botanical beverages industry. They ceased operations in 2017. Managed the full employee lifecycle, from sourcing and hiring to talent and performance management. Formalized an employee handbook, standardized policies and procedures, and implemented an onboarding program that improved new hire retention. Collaborated with the CEO to update organizational design and implement a contractor process for cost-effective engagement of specialists.
Amy Kruse Education Details
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Organizational Development (Hrm) And International Business Strategy -
International Human Resources Management And Strategy
Frequently Asked Questions about Amy Kruse
What is Amy Kruse's role at the current company?
Amy Kruse's current role is HR Technology Director | HRIS, HCM, and WFM | People Analytics | Cross-functional Strategist | Leading Transformations to Streamline Global HR Operations.
What schools did Amy Kruse attend?
Amy Kruse attended Simon Fraser University, Copenhagen Business School.
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Amy Kruse
Corporate Well-Being Consultant | Strategy And Operations | Culture IntergrationGreater Hartford2aetna.com, aetna.com
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