Coached 80 leaders monthly to build relationships; examine challenges, root causes for performance problems and performance gaps, successes, goals, growth opportunities; and to implement management strategies and leadership best practices.Facilitated bi-weekly remote leadership workshops and engagement events, featuring emotional intelligence (EI), psychological safety, time management, delegation, managing up, and other organizational strategies. Assisted managers and… Show more Coached 80 leaders monthly to build relationships; examine challenges, root causes for performance problems and performance gaps, successes, goals, growth opportunities; and to implement management strategies and leadership best practices.Facilitated bi-weekly remote leadership workshops and engagement events, featuring emotional intelligence (EI), psychological safety, time management, delegation, managing up, and other organizational strategies. Assisted managers and supervisors apply measurement tools, including scorecards, performance boards, and survey results.Edited facilitator and participant guides for Employee Performance Program. Show less

Trained full-time employees and contractors on Bank initiatives and default business line content and systems, including mortgage, consumer lending, underwriting, and collections.Leveraged technological tools for flexibility, simplification, and agility including mobile apps, Microsoft Office, Microsoft Teams, Zoom, and WebEx.Established strong business partnerships within CBB Operations by answering questions and providing feedback and trainee status reports at 30-, 60-, and… Show more Trained full-time employees and contractors on Bank initiatives and default business line content and systems, including mortgage, consumer lending, underwriting, and collections.Leveraged technological tools for flexibility, simplification, and agility including mobile apps, Microsoft Office, Microsoft Teams, Zoom, and WebEx.Established strong business partnerships within CBB Operations by answering questions and providing feedback and trainee status reports at 30-, 60-, and 90-day intervals and beyond. Show less

Authored and maintained print and electronic training materials, including manuals, workbooks, presentations, and job aids for training team.Trained new hires, contractors, and staff on eight different applications during consecutive courses for nine months.Created mentor scorecard for consistent procedure and process execution. Collaborated with Quality Assurance to conduct quality calibration reviews.

Partnered with scrum team to develop online help for suite of software products.Designed and maintained online help and training materials.Prepared developers to deliver weekly, company-wide product demos. Wrote and edited marketing communications.

Updated documentation for insurance client.

Taught Business Writing and English Composition I and II.

Taught full-time English courses. Ran the Writing lab at Jamestown campus.