Amy Leaf Email & Phone Number

Round Rock, Texas, US

Armonk, New York, NY, US

Plano, Texas, US

• ITO, Infrastructure and Cloud Computing pre-sales Principle Architect, focusing on Healthcare and Large Enterprise
• Assists in the qualification and classification of prospective engagements
• Responsible for creating and managing complex Information Technology Outsource and Infrastructure solution strategies
• Coordinates the end to end solution ensuring consistency with the client’s requirements
• Defines and communicates cost effective winning solutions for complex multi-discipline engagements
• Ensures technical solutions include productivity improvements over time

Reston, Virginia, US

• Managing Director for national sales regarding all aspects of operational and legacy support for all EHR systems plus upstream/downstream clinical applications
• Worked closely with our sales team to meet with the customers, initially in a sales role, but subsequently in an assessment role to understand the complex nature and requirements of the customer.
• Collaborated with our sales teams to define and scope new service offerings based on our existing and new customers continually evolving environments.
• Developed leveraged, cost effect application support models
• Developed Healthcare help desk solutions including IT Help Desk and Clinical Service Desk, utilizing cost effect staffing models and customer-centric technical solutions
• Responsible for creating solutions for all customers for all areas of operational and legacy support

Reston, Virginia, US

• Worked with the Sales Team to develop and deliver client specific oral presentations detailing the service offering or solution
• Acted as Project Manager for the bid review process with responsibility for leadership and financial review meetings, documenting and mitigating deal related risk, proposal content and cost models
• Responsible for on-site project initiation including staffing, timelines, budget, and client management con communications
• Managed all Operational and Legacy Support Engagements including adherence to timelines, quality of deliverables, accurate financial reporting, resolution of engagement issues and status reports
• Coordinated the involvement of all personnel, which may include sales, consultants, and consulting management, as required and was responsible for establishing and improving project management standards and providing.
• Created and coordinated the ongoing development of tools to assist with the execution of the engagement management methodology and other methodologies which improved the ability of the company to deliver quality.

Round Rock, Texas, US

• ITO, Infrastructure and Cloud Computing pre-sales Principle Architect, focusing on Healthcare and Large Enterprise
• Assisted in the qualification and classification of prospective engagements
• Responsible for creating and managing complex Information Technology Outsource and Infrastructure solution strategies
• Coordinated the end to end solution ensuring consistency with the client’s requirements
• Defines and communicates cost effective winning solutions for complex multi-discipline engagements
• Ensured technical solutions include productivity improvements over time

Round Rock, Texas, US

• Defined information technology strategy to support the business
• Acted as an advocate for the client, as the authority on the architecture designed to address client business problems
• Provided direction and oversight for design activities
• Influenced business and technology strategy amongst the Customer by understanding their business needs and industry trends
• Matured the IT environment by managing the lifecycle of IT
• Designed technology solutions by modeling requirements and applying standard/reference architectures

Round Rock, Texas, US

• Responsible for driving consistency in deliverables and solution designs across the regional design centers within the domains areas of expertise
• Instrumental in the development of materials to assist TAs in providing consistent, technically solid solutions
• Creating technical solutions for multi-million dollar outsourcing opportunities
• Ensuring compliance with technical and contractual requirements of RFPs
• Deliver business, technology and overall technical solution planning of the design process for sales pursuit efforts
• Collaborate with the various internal and external teams in pursuit of new business contracts

Round Rock, Texas, US

• Engaged in all pre-sales activities for new deal pursuits
• Supported the Sales organization by providing “price-to-win” technical solutions for multi-million dollar outsourcing opportunities in all business segments
• Provided support to principal architects, including the delivery of presentations to clients
• Collaborated with delivery organizations to provide technically solid solutions that were deliverable and efficient
• Collaborated with vendors in new business pursuits
• Subject matter expert for virtualization, cloud computing, Microsoft operating systems, server hardware and data center requirements

Round Rock, Texas, US

• Managed all staff budgetary forecasting activities, development, evaluation, and disciplinary actions
• Coordinated all operational and support activities of the Cerner Solution Group
• Managed operation and strategic planning, business requirements, project planning and allocation of assets
• Built an off-shore team and managed all off-shoring related activities
• Directed multiple US and global projects
• Managed an operating budget of $10.3M and was able to over recover $1M a year through cost savings methods

Round Rock, Texas, US

• Streamlined various application management support operations and initiatives
• Managed IT staffing, including supervision, development, evaluation, and disciplinary actions for 78 direct reports
• Managed relationships with vendors, hospital IS Directors, facility site managers and hospital department directors
• Participated in standardized enterprise design of applications
• Recommended best practice solutions in partnership with the Cerner Solutions Center, account, client and Cerner Corporation team members
• Participated in Cerner Solutions Center leadership initiatives for service improvement and enhancement

Kendal, Cumbria, GB

• Managed IT staffing, including recruitment, supervision, development, evaluation, and disciplinary actions
• Coordinated all operation and support activities of the Global Network Infrastructure Group
• Provided direction and support for IT solutions during all phases, planning through implementation
• Benchmarked, analyzed, reported on and make recommendations for the improvement of the IT infrastructure and IT systems
• Reviewed performance of IT systems to determine operating costs, productivity levels, and upgrade requirements
• Directed research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts

Kendal, Cumbria, GB

• Oversaw the operations of the Global Customer Care Center
• Streamlined various IT operations and initiatives
• Managed IT staffing, including recruitment, supervision, development, evaluation, and disciplinary actions
• Refined and managed the change management process and served as the Change Management Committee Leader
• Managed the US desktop standardization project and global domain flattening
• Streamlined and managed the telecom and wireless billing process for cost savings

Kendal, Cumbria, GB

Round Rock, Texas, US

Hanover, MD, US

Amy Trowbridge

Mba, Global

Bachelor'S Degree, Accounting And Finance