Amy Leake Email & Phone Number

Sheffield, Gb

Leeds, England, United Kingdom

Driven Business Analyst, currently working as part of a dedicated development team in Business Change. My time is typically spent 50/50 between CRM based projects and RPA based projects, where I co-ordinate, facilitate and drive the discovery and definition of critical change supporting core business processes. Understanding and challenging business needs and pain points to establish detailed requirements, supported by informative as-is processes, is a key part of my role at Zenith. My ability to coordinate change across multiple teams and projects to design a to-be solution that is fit for purpose and delivers strong business and financial benefits is critical to the success of my role.Key Responsibilities Include:- Organising and facilitating Agile / Scrum ceremonies with business and technical teams such as stand-ups, refinement, roadmap planning etc.- Facilitating workshops to understand, analyse and interpret business needs into business and technical requirements- Engaging with stakeholders across the business to provide a shared understanding of the work such as Architects, Developers, Testers. - Managing dependencies across projects, programmes and systems- Delivering quality documentation, capturing detailed and accurate information for audiences at all levels of the business.

Remote

Working as part of the University of Leeds Business Analysis and Architecture Team. Working to create intelligent and robust systems for higher education students and staff and continuously improve user experience. I have worked as a business analyst covering the Agile Applications Platform (AAP), with the key objective being developing an Enquiry Management solution for students at the university in response to the pandemic. Over the course of the programme, I worked with the Student Information team to develop a new way of working using Dynamics 365 to provide them with a consistent, user-friendly, all-in-one information solution, migrating out of Outlook.

Work From Home

Working as a Business Analyst with the Hitachi Capital Vehicle Solutions team. Supporting senior BA's, internal and external stakeholders in a large-scale, Agile delivery program. I have supported the automation and improvement of end-to-end journeys and the planning for the decommissioning of legacy systems. Operating in a collaborative team, I have contributed to Business Analysis deliverables surrounding:- Analysing and redefining customer journeys across multiple sales channels.- Analysing as-is and to-be business processes.- Supporting client workshops on requirement elicitation and business information.- Creating to-be business processes.- Analysing functional and non-functional high-level requirements.- Defining Detailed level requirements - including acceptance criteria and user stories.- Maintaining data dictionaries.- Supporting in the creation of BPM documents and Detailed-level requirements documents.- Collaborating with management, architecture, development, and testing teams.

Work From Home

Working on the graduate program at Mastek. Currently working on the NHS Test and Trace project as a Technical writer for the Halo team. Working with senior leadership and business analysts to produce supporting documentation for tooling and service rollouts. Also acting as a communications assistant for end user communications. Looking to assist on BA activities in the coming year and improve my portfolio of work.

Leeds, United Kingdom

Working on the graduate program at Mastek learning full-stack development technologies and collaborating on projects in both the public and private sector. Currently working on the NHS Test and Trace project as a Technical Writer for the Halo team. Working with senior leadership and business analysts to produce supporting documentation for tooling and product rollouts. Looking to assist with BA activities in the coming year and improve my portfolio of work.

Sheffield, United Kingdom

Working as part of a two-man team in all functions. My main responsibilities included recruitment: posting new job adverts and maintaining them, processing applications, assisting with interviews, skills tests, and assessment days. Assisting with paperwork: create new staff files, requesting and processing references, ensuring all student staff files are completed and old staff information is archived.

Sheffield, United Kingdom

Working as part of the Help Desk team at the Sheffield Hallam Students Union. Main Duties include:- Answering and redirecting calls;- Creating room bookings for both the Union staff and Societies;- Making requests for room bookings at Sheffield Hallam University;- Maintaining an enquiries log;- Managing three help desk emails;- Creating and maintaining a positive environment for both staff and students at the Union.

Sheffield, United Kingdom

Completed my placement year at Servelec Technologies, working on projects of all sizes. As part of my time there I worked consistently as part of the testing team on the Amp 6 project for Severn Trent Water. I also completed a number of independent projects with contractors such as CEMA from initial order to commissioning. I completed the CSCS operatives and Clean Water Hygiene certifications to attend site and aid with system commissioning. Typically used excel, Prism Ops & 5, Filezilla, Putty and Microsoft Office on a daily basis to build and modify client systems to be implemented on water treatment sites across the UK.

Swallownest, Sheffield, United Kingdom

Worked at Airmaster Air Conditioning Ltd, part time, where my main responsibilities include using SAGE Accounts to post expenses, pay petty cash, inputting data, checking statements posting credit cards. I worked one day a week, learning new areas of the application and handling sensitive data. I also complete general clerical tasks such as filing, photocopying, organising files. Currently learning the basic areas of Clik to help complete invoices. Good communication and the ability to learn and adapt quickly to the environment is an important part of my job. Beginning training into using Hootsuite and Buffer to manage their social media accounts.

House Of Fraser, Meadowhall, Sheffield, United Kingdom

My main duties consisted of greeting and serving customers, stocking shelves, keeping the store tidy and clean, reserving orders for customers, Cashing up and closing the concession at the end of the day. Being polite and confident with excellent communication skills were essential skills in this role. Understanding the products, collections and brand values were vital to the role in order to uphold the high profile of the company.

Bsc It With Business Studies, Information Technology, 1St

Activities and Societies: Student Rep (second and final year) Women in IT Society IBM Mentoring SchemeFinal Year Modules: • Business.

Sixth Form, Business Studies, Psychology, Information Technology And Economics

3 A levels 1 AS Level

Secondary School, Gcse'S/Btech/Diploma In Information Technology

8 GCSE's A*- C including Mathematics, English language and Science Btec Level 2 Extended Certificate in Music (Merit) Level 2 Higher.