Amy Lenz Email and Phone Number
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Amy Lenz personal email
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Amy Lenz is a Technical Support Representative at Broadcast Software International at Broadcast Software International. They possess expertise in troubleshooting, windows server, technical support, hardware, vmware and 45 more skills. They is proficient in English.
Broadcast Software International
View- Employees:
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Technical Support EngineerBroadcast Software International Mar 2016 - PresentSpringfield. Oregon
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Technical Support AgentBroadcast Software International Mar 2016 - PresentSpringfield, Oregon• Provided support to end-user of proprietary radio automation software• Assisted customer having hardware, software and networking issues• Answer questions about product features and resolve user problems• Researched client issues to resolve all complaints promptly• Document all issues and generate reports detailing common problems • Displayed exceptional people skills
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Duty Manager/Sr. Operations Analyst For Backup And Recovery Product GroupSymantec Jul 2012 - PresentSpringfield, Oregon• Liaison between business stakeholders to assist in clarifying the structure, policies, and operations of the organization• Managed case assignments to technical support engineers for Backup and Recovery Products and followed up to ensure customer satisfaction• Facilitated the incoming call queue for Backup Exec• Managed and successfully resolved customer escalations, simplifying the complicated process for both internal and external customers• Settled customer complaints and disputes by pooling the necessary resources together effectively -
Backup Exec Advanced Technicial EngineerSymantec Corporation Jun 2007 - Present• Assist customers in proper configuration and schedule of network backups • Worked in a product verification computer lab, testing company products and simulating real world scenarios• Contributed to technical documentation, and produced technical memos • Maintained excellent working relationships with customers, field service, sales and marketing people• Trained System Engineers, Field Engineers and Customers
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Technical Support AgentSage Software Oct 2004 - Mar 2007• Provide Escalation Support for issues not resolved by Level I Technicians• Troubleshoot, diagnose and resolve issues related to Networking, SQL & .NET Framework• Provide a supportive and empathetic call environment • Provide complete and detailed documentation of calls utilizing Scopus.• Researched and authored several knowledge base articles and white papers• Developed skills in database management• Assisted in beta testing newer builds and designs of the current ACT! program -
E.C.E. Technical Support Phone Agent For Symantec SoftwareEce/Stream Mar 2003 - Oct 2004Eugene, Oregon Area• Assisted Symantec Customers in installing and running their AV software• Diagnosed and repaired customers computer problems• Detected and removed viruses from customers phoning in with infected computers• Educated customer in computer maintenance and proper user procedures• Enhanced customer confidence and training in their computer skills
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It InternHynix Semiconductor America Jul 2002 - Mar 2003Installed and configured Windows Operating Systems * Rebuilt and sustained Desktop PCshttp://games.wildtangent.com/fate/fateur/towns.htm* Updated and Maintained a database of End-user problems and resolutions* Succeeded in decoding and setting up scanner software and hardware* Answered Help-Desk Calls* Supported End-users and solved their user issues
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Peace Corp VolunteerUnited States Peace Corp Oct 1982 - Jan 1985* Taught math to 30 students, all passed the international test required to graduate* Implemented a water project, providing sewage and water to the community* Started a library with American donations* Maintained a variety of other projects already in operation on school property
Amy Lenz Skills
Amy Lenz Education Details
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Computer Information Technology -
Theatre Managment
Frequently Asked Questions about Amy Lenz
What company does Amy Lenz work for?
Amy Lenz works for Broadcast Software International
What is Amy Lenz's role at the current company?
Amy Lenz's current role is Technical Support Representative at Broadcast Software International.
What is Amy Lenz's email address?
Amy Lenz's email address is am****@****ail.com
What is Amy Lenz's direct phone number?
Amy Lenz's direct phone number is +181773*****
What schools did Amy Lenz attend?
Amy Lenz attended Lane Community College, University Of Rhode Island.
What are some of Amy Lenz's interests?
Amy Lenz has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Amy Lenz known for?
Amy Lenz has skills like Troubleshooting, Windows Server, Technical Support, Hardware, Vmware, Networking, Windows, Virtualization, Databases, Testing, Microsoft Office, Training.
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