Amy Li Email & Phone Number

Omaha, Nebraska, United States

Research:ᐤ Conduct user research studies (usability testing, interviews, surveys, etc.) to gather insights on user behavior, preferences, and pain points.ᐤ Analyze research data quickly and translate findings into actionable design recommendations for the team.ᐤ Collaborate with cross-functional teams to integrate research findings into design decisions and advocate for user-centered design principles amidst rapid organizational growth and change.Design:ᐤ Rapidly prototype and redesign new features for the Buildertrend online payment report, focusing on providing users with an accurate record of inbound and outbound payments so that users can quickly and efficiently reconcile their monthly statements. ᐤ Collaborate closely with developers to ensure efficient design implementation and high-quality user experiences.

United States

Research:ᐤ Executed a range of user research studies to provide comprehensive insights into user behavior, preferences, and pain points, and translated findings into actionable recommendations for designers and product teams.ᐤ Developed a usability test template for different research studies (usability, click, tree tests, card sorts, surveys) to promote UX maturity and streamline the research process within the team, resulting in more effective and efficient research outcomes.ᐤ Collaborated closely with cross-functional teams to integrate research findings into design decisions, and advocated for user-centered design principles across the organization.Design:ᐤ Led a complete redesign of the legacy mobile application experience, leveraging extensive user-centered research, multiple design iterations, and cross-functional collaboration with product owners, key stakeholders, and product teams.ᐤ Proactively identified areas for improvement in the mobile application redesign, and designed an improved customer journey for the pay bill experience by delivering a refreshed mobile application experience and applying research insights.ᐤ Designed an enhanced web dashboard experience that prioritizes customer needs and incorporates feature improvements.ᐤ Facilitated design workshops to foster open collaboration and ideation with internal product teams and product owners, utilizing Miro to drive collaboration and alignment.Leadership:ᐤ Develop a long-term UX maturity improvement plan, serving as the team's primary liaison for user research and collaborating closely with research partners to identify areas for growth and optimization.ᐤ Mentored and coached 2021 summer interns, fostering a positive and supportive learning environment to help them build new skills and succeed in their roles, while retaining top talent for Ameren's talent pipeline.ᐤ Provided expert mentorship to our UX intern co-op for 2022, sharing best practices and strategies.

Urbana-Champaign, Illinois Area

ᐤ Designed a web portal using Agile Scrum methodology that helps internal project managers manage projects efficiently. The portal has a user-friendly interface, integrates a secure Oracle database, and meets the needs of various stakeholders, including Project Managers, Admins, and Analysts.ᐤ Utilized Microsoft PowerApps to create streamlined processes and centralized locations for Ameren interns to access helpful documents and information.ᐤ Collaborated with multidisciplinary teams to design and develop user-friendly applications, including a production-level electrical vehicle tracking app and an project management web portalᐤ Created high fidelity wireframes using playful design elements for an Energy Efficiency program to encourage and educate low income consumers how to save energy efficiently.

Urbana-Champaign, Illinois Area

ᐤ Assisted and supervised lab patrons in 3D fabrication model making, prototyping, and woodworking.ᐤ Increased lab productivity and lab safety through effective assistance and supervision.

Greater Chicago Area

ᐤ Managed pick-up orders efficiently and provided top-notch customer service to ensure prompt and satisfactory order fulfillmentᐤ Answered high volume of phone calls and accurately recorded pick-up and delivery orders in a fast-paced environmentᐤ Processed payments and maintained accurate cash handling proceduresᐤ Assisted with restaurant cleaning and opening/closing dutiesᐤ Collaborated closely with team members to ensure seamless restaurant operations during peak hoursᐤ Executed cash handling procedures with precision and consistency

Urbana-Champaign, Illinois Area

ᐤ Assisted line cooks with food prep and followed food safety guidelinesᐤ Maintained a clean and organized kitchen by washing dishes, cleaning, and sweeping/moppingᐤ Managed inventory and restocked ingredients as neededᐤ Communicated with team members to ensure efficient food production during busy hoursᐤ Followed health and safety guidelines to maintain a safe working environment.

Greater Chicago Area

ᐤ Received certification as a CNA after completing 75 hours of classroom coursework and clinical training.

Greater Chicago Area

ᐤ Educated and engaged the public in public spaces to support LGBTQ rights and social justice causesᐤ Encouraged donations to meet fundraising quotas and provided information on how donations would be usedᐤ Maintained accurate records of interactions and donations collectedᐤ Participated in regular training sessions ᐤ Maintained a positive and professional attitude when interacting with the public.

Greater Chicago Area

ᐤ Operated Talyst machine to deliver pharmaceutical drugs while maintaining accurate inventory recordsᐤ Prepared and dispensed medications, collaborating with healthcare professionals and adhering to protocolsᐤ Responded to medication orders and inquiries from staff, while maintaining a clean and safe work environmentᐤ Explored interests in the pharmaceutical industry and demonstrated strong attention to detail and organizational skills.

Greater Chicago Area

ᐤ Performed general clerical duties, such as data collection, organization, and entryᐤ Assisted with the maintenance of records and files, ensuring accuracy and completenessᐤ Collaborated with colleagues to ensure smooth office operations and provide support for various summer school activities and eventsᐤ Demonstrated strong organizational skills and attention to detail, ensuring that all tasks were completed accurately and on timeᐤ Followed all relevant policies and procedures, including those related to confidentiality, safety, and security.