- Formally take over training department and fully in charge of hotel training;- Making annual training plan, review training P&P, centralized manage departmental training and work with group HR to develop eHR in terms of training module’- Conduct staff orientation training, including monthly 4 days’ training, weekly mini orientation and face to face orientation for newly joined managers;- Maximize internal training resources by utilizing hotel lecture platform (V Talk), arranging management team members to conduct lectures and asst. DOR to conduct one-day Venetian Guest Service Skill Training. - Extend training opportunity by working with 3rd party training company. Organize persuasive sales skill& room reservation upselling skill training and mid leadership improvement training for 6 hotel staffs under OCT Hotel Management Company;- Arrange cross training for OCT hotel staffs;- Renovate English training by launching English Salon ( V-english), achieving the goal of low cost but high effect;- Responsible for hotel management training recruitment and development ;- Monitor hotel service quality, including telephone greeting ad grooming audit, and hotel FAQ update and check;- Take charge of OCT hotel annual charity activity namely Run for Kids, which is held during autism weeks yearly; 2013 Run for Kid was held on Mar. 30th.- Responsible for various staff activities, including town hall meeting, GM Communication Session, smelling star, etc.

- Main school-hotel cooperation, including trainee recruitment and management; implement creative long-term part time program with Shenzhen Tourism College of Jinan University;- Asst. ADOHR to analyze monthly turnover rate;- Responsible of hotel management training recruitment and development ;- Launch hotel lecture (V Talk) successfully to provide exchange and learning platform between management team and staff;- Organize revenue management for five hotel staffs under OCT Hotel Management Company;- Organize public speaking skill training for senor management and communication skill training for mid-management;- Involve in staffing arrangement and training for OCT Baoan hotel project at its early phase;- Arrange cross training or training exchange within OCT group and other peer company;- Launch 2012 Smiling Star; arrange series of staff activities, including Cheers for You staff appreciation week, hotel anniversary celebration and staff team building;- Involve in 2013 Chinese New Year Gala Event planning and take charge of senior management team’s dancing performance.

- Take over GM and expatriate VP office’s daily secretarial work during hotel branding transition period;- Fully involve in manning adjustment, JD,P&P and SOP review to support hotel rebranding;- Asst. Director of Administration to carry out daily administration job and reception, fully involving in 2012 hotel five star rating review.

- Daily secretarial work;- Manage GM’s agenda and business plan;- Handle GM’s reimbursement ;- Draft different correspondences and manage confidential files;- Interpretation on various occasion, including but not limited to daily morning briefing, monthly owner meeting, press conference, town hall meeting, visit guests, staff interview;- Involve in important reception, e.g. Culture Fair and Universiade;- Communicator between GM and directors and other staffs;- Involve in HR activity, e.g. staff recruitment at labor market and trainer club activity;

- Involve in Standard Operation Procedure, Procedure & Policy and Job Description preparation;- Assist section managers in training planning, including training requirement identification and developing training plan;- Take over the role of Administration Assistant to GM during the incumbent’s absence;- Organize team building to enhance team work spirit;- Develop cost management capacity and acute business sense. Participate in minibar loss reduction meeting, work as the departmental coordinator for energy saving check;- Active in cross-department coordination to understand the general picture of hotel operation.- Outstanding achievement 1. Take Five Star-Rating minutes and follow up Five Star Rating Action Plan; 2. In charge of Room Drop job during 2008 IHG Next Generation Leadership Conference; 3. Follow up the Green Globe Program

- Personal Assistant to expatriate GM. The job scope varies from working visa and resident certificate application, to application of bank card and credit card, and local culture introduction;- Coordinate all issues in relation with GM office, which involves purchasing, reimbursement, translation, memo preparation and candidate reception who is director level or above.