Amy Liska Email & Phone Number

Pittsburgh, Pa

Managing all aspects of projects for legacy and new customers. Customer interfacingVendor selectionExhibit designPermanent InstallsShow ServicesPrepare inovices for final billing

Pittsburgh, Pennsylvania, United States

• Managed accounts in excess of $7 million dollars of revenue while controlling costs at a below industry percentage of 62%• Directed a team and created client loyalty by continuously producing an outstanding customer experience and seamless event execution• Tailored customer needs via active listening tactics and application of industry expertise• Delivered detailed objectives, proposed strategic initiatives based on event feedback for Executive team to use to develop additional business revenue• Conducted year end business reviews and analysis of industry position strength• Client liaison present at event development and onsite at execution• Built client loyalty by developing trust-based relationships• Managed an internal team and vendor union labor at client event

St Paul, Minnesota, United States

• Provided leadership for a team of 5 Account Managers through training & development, and mentorship• Assigned accounts via analysis of each team members strengths to ensure client satisfaction• Developed a robust onboarding program and SOP for new Account Managers to include an initial group orientation, additional monthly check-ins, and annual stay interview to increase employee experience and retention • Strengthened team members industry expertise through development tools, seminars, on-line course work and team work-shops• Lead weekly, monthly and quarterly status meetings• Oversee performance management for team members• Objectively coached and counseled management through complex and difficult issues. Provided guidance to management on appropriate disciplinary action and conduct on-site investigations when appropriate• Analyzed compensation data, budget and labor costs

St Paul, Minnesota, United States

• Executed local, national and international projects• Managed all aspects of event including but not limited to custom exhibit design & build, graphics, on-site labor, show services and transportation• Provided on-site management for event at trade shows and corporate events traveling approximately 50% of the fiscal year

Washington Dc-Baltimore Area

• Under the direction of the Exhibitor Sales Manager assessed and delivered union labor and equipment needs for events• Attended client events• Responsible for exhibitor, labor and order billing at conclusion of event

Pittsburgh, Pennsylvania, United States

• Managed accounts producing $2 million dollars in annual revenue• Collaborated within team and other departments to successfully execute client events• Traveled with team to client events for on-site management• Responsible for client financials management, including invoices and application of credits

Pittsburgh, Pennsylvania, United States

• Coordinated show services for customers serviced by both Pittsburgh and Cincinnati branches.• Generated internal work orders and vendor payments.• Provided completed show packets for on‐site personnel.