Amy-Louise Darlington Email and Phone Number

. Assisting the team with varied property management tasks for clients, accountancy tasks, payroll and secretarial tasks, prioritising when necessary.. Assisting Directors with personal needs, such as travel bookings, hotel and restaurant reservations, coordinating temporary office bookings and meeting spaces when needed.. Putting together company document packs for board meetings. Handling expenses for the CEO and other directors, as well as sorting weekly invoices and monthly… Show more . Assisting the team with varied property management tasks for clients, accountancy tasks, payroll and secretarial tasks, prioritising when necessary.. Assisting Directors with personal needs, such as travel bookings, hotel and restaurant reservations, coordinating temporary office bookings and meeting spaces when needed.. Putting together company document packs for board meetings. Handling expenses for the CEO and other directors, as well as sorting weekly invoices and monthly banking.. Intake and distribution of all company post and correspondence.. Handling all company invoices as well as all invoices for one of our main property management clients.. Management and maintenance of office. Show less

First point of contact at reception.Managing two listed buildings on a day-to-day basis as well as tenant- landlord relations. Provided continued assistance to the companies sub letting in the building ensuring that the employees can work from home with no disruptions, by assisting them with tasks such as letter opening and scanning, internet restarts, searching for files, etc.Providing facilities and building support to other 16 buildings on the block, as well as… Show more First point of contact at reception.Managing two listed buildings on a day-to-day basis as well as tenant- landlord relations. Provided continued assistance to the companies sub letting in the building ensuring that the employees can work from home with no disruptions, by assisting them with tasks such as letter opening and scanning, internet restarts, searching for files, etc.Providing facilities and building support to other 16 buildings on the block, as well as providing thrice daily checks during lockdown to these. Tasks involved providing access and coordinating with workmen, reporting and chasing any issues, liaising with contractors etc. Show less

A very busy and highly varied role. I managed my own day, and I was highly flexible to meet the needs of the building, company, and tenants.I managed two listed buildings, merged into one, in a very busy and up market area. We sublet the other floors in the building to other companies (our tenants), and I provided them a friendly welcome at reception every day, I also provided admin support (depending on their needs) and I ensured that their needs in the building are taken care… Show more A very busy and highly varied role. I managed my own day, and I was highly flexible to meet the needs of the building, company, and tenants.I managed two listed buildings, merged into one, in a very busy and up market area. We sublet the other floors in the building to other companies (our tenants), and I provided them a friendly welcome at reception every day, I also provided admin support (depending on their needs) and I ensured that their needs in the building are taken care of.I was the first point of contact at the Reception for multiple companies in the building, as well as for Anisa Group. I had three fantastic meeting rooms, which I also organized the calendar for.I managed the companies' switchboards and general information email accounts.Finance- Daily usage of purchase orders and purchase requisitions, I had a company credit card, which I used for the needs of the buildings and the company, expenses, petty cash, invoices sage, Liaising with the finance director regarding decisions about things like contracts, large purchases etc.PA- I provided PA and secretarial support to the company directors, as well as ad hoc PA and secretarial support to tenants.Admin- I took on varied admin duties for the company, from providing daily admin support on the company phone system, organizing welcome packs for new starters, etc.H&S & Fire Safety- completing checks and audits. I was the buildings Fire Co-ordinator, and I ensured that all fire alarms, fire extinguishers and emergency lighting units were kept in check. I am also trained in EFAW.Events- Involved in planning & execution, particularly of the ones in the building.Repairs and upkeep of the building. I often completed repairs myself, however, if something was not safe for me, or out of my capabilities, then I either get several quotes or I used a trusted company to complete repairs.Liaising with the building owner, the tenants, the council, the cleaners, suppliers, maintenance companies etc. Show less

Guiding people through the application and vetting process. I’ve arranged complicated repairs in the properties. I have answered enquiries via phone, email, spare room and gumtree. Contacting recent applicants to find out a lot more about the kind of property that would be right for them. Increasing numbers of people attending viewings, by using creative marketing ideas.My greatest achievement so far has been the excellent feedback from new guardians about how much I have helped them in… Show more Guiding people through the application and vetting process. I’ve arranged complicated repairs in the properties. I have answered enquiries via phone, email, spare room and gumtree. Contacting recent applicants to find out a lot more about the kind of property that would be right for them. Increasing numbers of people attending viewings, by using creative marketing ideas.My greatest achievement so far has been the excellent feedback from new guardians about how much I have helped them in the process of getting housed. There have been quite a few people recently, who have really struggled in the application process, and with my guidance, they have ended up being housed by us.I have really enjoyed getting to answer all the enquiries from people and promoting the idea of getting a great deal on a place to live in return for giving something back to the community. I’ve greatly enjoyed getting to speak to the wide array of applicants from diverse backgrounds and finding the right property options for them. Show less

Being the first point of contact, over the phone, in person and via email. Keeping the office organized as well as the Computer, including the email inbox. I answer enquiries and direct people to the correct department. I also advise and forward people on a variety of important issues, such as Finance, Funding, Budgeting, Accommodation, Wellbeing and Careers. Assisting the Student Services Team with any required tasks., for example, organizing diaries, organizing meetings between… Show more Being the first point of contact, over the phone, in person and via email. Keeping the office organized as well as the Computer, including the email inbox. I answer enquiries and direct people to the correct department. I also advise and forward people on a variety of important issues, such as Finance, Funding, Budgeting, Accommodation, Wellbeing and Careers. Assisting the Student Services Team with any required tasks., for example, organizing diaries, organizing meetings between departments. Putting inductions together for new staff members. Creating Training Documents.General Admin Tasks, such as:Scanning to computer filing system. Creating Spreadsheets & charts on Excel, using advanced formulas.Creating and Presenting Powerpoint Presentations.Advising Departments on Social Media Platforms.Dealing with Confidential Information in an appropriate manner. Show less

Checked Deliveries and Invoices. Served Customers. Made decisions about daily Kitchen Produce.

I would assist with the diary management of making sure that all catering and hospitality orders were catered for all the 7 floors in the building, making sure that they had what they needed to make sure everything ran smoothly. Often at late notice.I had Excellent Relations with all the Customers in the Building.I served customers and tried to make sure that every customer has a great experience every day, remembering regular orders and always keeping positive and energetic… Show more I would assist with the diary management of making sure that all catering and hospitality orders were catered for all the 7 floors in the building, making sure that they had what they needed to make sure everything ran smoothly. Often at late notice.I had Excellent Relations with all the Customers in the Building.I served customers and tried to make sure that every customer has a great experience every day, remembering regular orders and always keeping positive and energetic. Adjusted myself and my job role, depending on the level of business, as I always like to keep busy, if it was quiet I was making sure that any bits of cleaning are done. If it was busy, I was working efficiently and positively. Show less

Welcoming and Seating Customers at Reception. Taking Bookings Over the Phone, in person and via email. Serving Customers with a very friendly Silver Service Style.

Trained in all sections; floor, bar, kitchen, deli, management and stock control. Managed cash and credit card variances. Attended many courses, including Complaint handling, time management, HACCAP, PNL and others. Became very good at keeping calm and controlled in a very busy environment. Ensured everything ran smoothly. Helped with running Christmas bookings. Assessing sales patterns. Ensuring everyone is delivering Carluccios high standards of food, cleanliness, hygiene, presentation and… Show more Trained in all sections; floor, bar, kitchen, deli, management and stock control. Managed cash and credit card variances. Attended many courses, including Complaint handling, time management, HACCAP, PNL and others. Became very good at keeping calm and controlled in a very busy environment. Ensured everything ran smoothly. Helped with running Christmas bookings. Assessing sales patterns. Ensuring everyone is delivering Carluccios high standards of food, cleanliness, hygiene, presentation and customer service. Show less

Helped my general Manager to manage a team of 17 staff at one of the busiest Eat Cafe's in London; Vigo Street. Assisted in training many of my colleagues up to the very high standards of customer service that Eat! holds. Also have helped coach people with upcoming assesments.As a people person I've developed an excellent relationship with customers, keeping regulars happy and turning new customers into regulars.I helped make sure that every person within the team was talking to… Show more Helped my general Manager to manage a team of 17 staff at one of the busiest Eat Cafe's in London; Vigo Street. Assisted in training many of my colleagues up to the very high standards of customer service that Eat! holds. Also have helped coach people with upcoming assesments.As a people person I've developed an excellent relationship with customers, keeping regulars happy and turning new customers into regulars.I helped make sure that every person within the team was talking to customers about the Eat listens survey (customer service survey) and we got a lot of fantastic feedback, I loved hearing so much feedback from customers, not only about my fellow team members, but about myself too, it made me even more positive that I have great customer connections.I've used my potential spotting skills with OJE's and interviews that I have led, also to spot potential among the team, recommending them for whatever courses will suit them.Making sure everyone is following correct cash control procedures.Assisted with control of cleaning standards, making sure everything is done as efficiently but brilliantly as possible.Developed excellent stock control skills, as it became such a strong focus of mine. Show less

Developed a very strong reputation among customers and fellow team members of always being a positive happy person, with excellent customer service skills. Appropriately handling complaints in a way that ensures the customer is happy and will return.As someone very passionate about food, I built up my food knowledge even further, became the go-to girl for customers wanting to know the allergens in things, the low calorie option, the wheat free option etc. Even as a vegetarian who is… Show more Developed a very strong reputation among customers and fellow team members of always being a positive happy person, with excellent customer service skills. Appropriately handling complaints in a way that ensures the customer is happy and will return.As someone very passionate about food, I built up my food knowledge even further, became the go-to girl for customers wanting to know the allergens in things, the low calorie option, the wheat free option etc. Even as a vegetarian who is allergic to so many things, I can describe the exact taste of pretty much everything within the Eat range.I became very aware of cleaning standards, and not only became very efficient at cleaning myself but helped train others to do so too. Show less