Customer advocate engaged in end-to-end client management from the sales cycle to implementation, to managed support of large, complex IT environments, I am confident in overseeing and ensuring a seamless and positive customer experience while focusing on customer retention and business profitability

Managed 17 buildings for a total of 182 units Daily duties consisted of maintaining budget, accounting, vendor bids, negotiating contracts with residents and sub contractorsEvaluating income and assets of applicants, credit, rental history, and criminal history and lease structures, including renewal negotiationsPerforming property inspection, maintenance/repair inspections, resolving tenant issues, and insurance claims, legal notices or appearances within the courtsTrainer… Show more Managed 17 buildings for a total of 182 units Daily duties consisted of maintaining budget, accounting, vendor bids, negotiating contracts with residents and sub contractorsEvaluating income and assets of applicants, credit, rental history, and criminal history and lease structures, including renewal negotiationsPerforming property inspection, maintenance/repair inspections, resolving tenant issues, and insurance claims, legal notices or appearances within the courtsTrainer, mentor, and coach to new employees, created training manual, documenting all processes and procedures Show less

Managed 9 condo low and high rise resorts and 2 Homeowner Associations subdivision properties Read, translate, and construct proposals, contracts and renewals with United Launch Alliance and NASAMaintaining customer relations for ULA and NASA including schedule, reservations and adjustment for travelers congruent with projects for shuttle and rocket launches Performed property inspections, maintenance/repair requests, and resolving guest issuesManaged accounting, budgets, and… Show more Managed 9 condo low and high rise resorts and 2 Homeowner Associations subdivision properties Read, translate, and construct proposals, contracts and renewals with United Launch Alliance and NASAMaintaining customer relations for ULA and NASA including schedule, reservations and adjustment for travelers congruent with projects for shuttle and rocket launches Performed property inspections, maintenance/repair requests, and resolving guest issuesManaged accounting, budgets, and client communicationsCreated training manual documenting all processes and procedures for future employees Show less