Amy Luzynski Email & Phone Number

*Partnered with sales, project team, vendors and internal teams to identify, assess, and document client requirements for high profile events.*Collaborated in a fast-paced, ever changing environment, SaaS, independently and as a remote team member.*Prioritized with resilience, consistently met task and job deadlines.*Established & maintained knowledge of all products and service offerings, created standard operating procedures based on clients contractual and compliance needs utilized by the client services team.*Managed event life cycle: single day, multi day and simultaneous events, in multiple languages and integrated with other platforms: Town Hall, Investor Relations, Marketing.*Communicated questions, concerns and suggestions for improvements to benefit the webcast team, as well as cross-departmentally.*Utilized and learned multiple operating systems such as: Salesforce, Outlook, Teams, Slack, OSS, Core, CRM, Zendesk, Online Reporting, Concur, GlobalMeet and others.

*Direct contact for 250+ Top Tier/Platinum Clients.*Engaged with clients: C-level to assistants and prospects. *Direct contact as the "voice of the customer" and provided feedback to the product development and operations organization for improvements.*Prioritized and collaborated resolution on escalated tickets on behalf of the client.*Liaised between clients and vendors to create a seamless transaction.*Mentored global junior staff members in proven strategies and techniques. *Solid attention to detail, organizational skills, multi-tasking and problem solving.*Applied cross-selling and up-selling techniques to boost value of customer experience, and company revenue.*Dealt with confidential information in a secure manner.