Amy Lynn Cavanah Email and Phone Number

Professional Research Administrator position.

Professional Research Administration position that focuses mainly on the pre-award grants and contract process within the grants award cycle. Principal duties include providing extensive administrative support to the College of Engineering, and other departments on an as-needed basis, during the proposal and award process. The proposal process includes the review and interpretation of sponsor guidelines, assistance in researching questions regarding the sponsor/process/opportunity, review of proposals for accuracy and compliance to both internal and sponsor related policies, and proper proposal submission. The award process includes the review of award terms and conditions, procurement of legal approvals and documentation of compliance approvals such as human subjects approval or conflict of interest approval, negotiation of terms and conditions as necessary, and award execution.My major accomplishments included: • Provided long-term coverage to other departmental portfolios as required.• Developed and led presentations in several formats on internal policies and practices. • Facilitated and delivered internal training to new hires within the department as assigned

As a Legal Assistant in the MFA Inc. Law Department, I was the sole support for the company's General Counsel. The legal focus of the department was primarily on collections, bankruptcy, loan modifications, property transactions, trademarks, contracts, and claims. The duties of the job encompassed both administrative and legal support functions. Administrative duties included reception responsibilities (receiving and screening visitors and phone calls; and opening, processing and distributing mail), calendar management (scheduling), inventory management (maintaining inventory of office supplies and ordering as needed), accounting (paying accounts payable and accounts receivable, and maintaining department budgets and accounting), relationship management (establishing and maintaining relationships with outside counsel, customers, and vendors; identifying opportunities for cases to be handled by outside counsel; and providing resources and materials needed by outside counsel, customers, and vendors), and miscellaneous clerical duties (printing and scanning; other duties as requested). Paralegal duties included drafting (demand letters, petitions, and other legal filings; and preparing pleadings, contracts, deeds, judgments, memorandums, and other legal documents and correspondence), editing (reviewing a variety of finished materials for completeness, accuracy, format, and proper grammar), document production (including preparing exhibits, manuals, binders, etc. for distribution and use), electronic filing, and records management (maintaining files including records lists; monitoring files for action; and tracking cases through electronic systems and within the department).My major accomplishments included:• Overhauled existing records management system and implemented new reporting structure to track and manage case files within the law department.

As Customer Support Manager at VHI, I was the primary point of contact for all customer support related inquiries from subscribers, students, and affiliates. Responsibilities included customer service (responding to all email and phone inquiries from subscribers and students regarding products, issues, and accounts), sales (up-sales and cancellations), relationship management (maintaining customer satisfaction), help desk (identifying technical issues and resolving when able), records management (maintaining subscriber and student information in CRM database), and quality performance (evaluating and re-designing the customer support processes when necessary, and establishing service metrics).My major accomplishments at VHI included:• Developed and drafted the Customer Service Operations Manual.• Managed Customer Support Team during 3 separate product launches in which Customer Support hours increased 300%. In addition to Customer Support Manager, I also functioned as an Affiliate Specialist. Responsibilities included maintaining relationships with the current affiliates, monitoring affiliate promotions, reporting affiliate marketing promotions and activity to affiliate manager, and identifying potential affiliates.

As a Legal Secretary in MODOT, I assisted two attorneys within the General Counsel's Office in which my responsibilities encompassed both legal and secretarial duties. My primary legal duties included records management (maintaining office and legal files, which included records relative to legislative activities, litigation, administration, and legal research; and tracks and reports case related information) and legal drafting (typing forms, contracts, pleadings, briefs, memorandums, reports, charts, and other items). My secretarial duties included time reporting (maintaining and monitoring calendars for legal staff; and entering time and leave reporting information for legal staff for necessary timekeeping and internal project time reporting requirements), clerical duties (preparing and/or coding documents, computing extensions, and working and tabulating data), and drafting (preparing and typing correspondence and reports as directed, usually working from rough draft or dictation; and proofreading completed work to check for correct grammar, spelling, and to ensure proper formatting is used). My accomplishments with MODOT include:• Assisting in the drafting of a high-priority legal agreement between government agencies.

As a Legal Assistant for HHS, I primarily provided assistance for two attorneys who predominately represented claimants in Social Security Disability, but I also occasionally aided any and all of the attorneys in the office with their cases in workers’ compensation, long term disability, and personal injury claims.My responsibilities as Legal Assistant included reception duties (answering phones and acting as initial person of contact with clients, Social Security representatives, and other lawyers), records and case management (managing filing and law libraries for attorneys; organizing and maintaining documents in an electronic filing system; and maintaining accurate information in a client database), legal drafting and filing (drafting correspondence and preparing routine legal documents, such as deposition notices and appeals; gathering and arranging legal documents for attorney review and case preparation; and filing medical, appeals, and other legal documents), research (conducting research on relevant case law and regulations), and some administrative duties (managing attorney calendars including the scheduling of meetings, hearings, depositions, and appointments; managing accounts receivables including client expense and billing; and some transcription).

In the absence of of a regular teacher, my responsibilities included implementing the provided lesson plans encompassing lectures, discussions, and the assignment of class work; ensuring effective discipline and class control; and daily reports and/or evaluations pertaining to the events of the day.

As Training & Compliance Coordinator for D.R.E.A.M., I regularly interacted with the Board of Directors, volunteers, and venue directors. My responsibilities included customer service (interfacing with the Board of Directors and acting as a point of contact with volunteers and venue directors), research (assessing training needs for new and existing volunteers and identifying internal and external training programs), compliance review (implementing procedures and documentation to ensure compliance with regulatory agencies), relationship management (establishing and maintaining relationships with external training suppliers and venue directors); volunteer coordination and communication (informing employees about training options), and records management (managing the training and scholarship documentation).My major accomplishments with D.R.E.A.M. included:• Assisting with the formation process of a Non-Profit Corporation and aiding in the development of the corporate bylaws and business plan.• Researching compliance requirements and developing the training plan to be implemented by the Board. Additional responsibilities included acting as “manager” in event settings in which my duties included: managing inventory and all cash and credit sales; balancing inventory to sales at the end of the event; assigning and training volunteers in their sales positions; and interacting with customers to solve any issues or complaints.