Amy M. Email & Phone Number

Canton, Ga, Us

Ball Memorial Hospital

Supervise twelve (12) employees working on-site, remote and hybrid for Prep, Scan and Index, Release of Information and Analysis at three (3) hospital locations;Track and approve productivity based on established standards;Provide productivity updates to each employee on a weekly basis using the productivity database; Perform quality checks on twelve (12) employees by reviewing work performed and listening to recorded phone calls; Grant PTO for hourly employees and ensure proper coverage for the department; Prepare payroll for processing; Monitor attendance and tardy by logging in an attendance tracking database; Assist with updating department policies; Supervise outside vendor employees to ensure management is aware of any customer service issues; Contact customers regarding any complaints/compliments received ensuring customer service excellence is achieved at all times; Assist with monthly reports and metrics needed for the reports to be completed in a timely manner; Attend and assist with meetings for the department, issues, proposals, etc.;Assist with the build of a new program in the EHR to enable ROI to function independently of the vendor; Meet and counsel employees regarding any performance and quality issues taking place in the department; Research and answer questions with regard to ROI for other IU Health hospitals as a consultant; Discuss with legal any compliance issues or changes needing made to current policies and procedures to enable the smooth operation of the department; Actively engage employees with department huddles, one on one meetings, activities and brain-storming solution sessions.

Lndianapolis, In

Hire, train and supervise six (6) ROI employees based at three (3) hospital locations Methodist, Riley and University;Design with the Manager the training plan for the six (6) ROI employees to ensure a smooth transition from the vendor to the services being performed in-house;Supervise twelve (12) employees for Master Patient Index (MPI) and Patient Portal (PHI), including two (2) remote, regarding work performed on a daily basis; Track and approve productivity based on established standards;Provide productivity updates to each employee on a weekly basis using the productivity database; Perform quality checks on 12 employees by reviewing work performed and listening to recorded phone calls; Grant PTO for hourly employees and ensure proper coverage for the department; Prepare payroll for processing; Monitor attendance and tardy by logging in an attendance tracking database; Assist with updating department policies; Supervise outside vendor employees to ensure management is aware of any customer service issues; Contact customers regarding any complaints/compliments received ensuring customer service excellence is achieved at all times; Assist with monthly reports and metrics needed for the reports to be completed in a timely manner; Attend and assist with meetings for the department, issues, proposals, etc.;Assist with the build of a new program in the EHR to enable ROI to function independently of the vendor; Meet and counsel employees regarding any performance or attitude issues taking place in the department; Research and answer questions with regard to ROI for other IU Health hospitals as a consultant; Discuss with legal any compliance issues or changes needing made to current policies and procedures to enable the smooth operation of the department.

Parkview Health

Appointed to the HIM Audit Processing Team;Responsible for releasing patient information to all entities including but not limited to other hospitals, physician offices, insurance companies, attorneys, all government offices (federal, state and local), CMS, RAC audits and personal;Perform Customer Service Excellence at all times with all customers both external and internal;Maintain a 98% or higher quality and production standard at all times;Follow all procedures and policies of the hospital;Release information according to all HIPAA and state laws;Complete various audits including MC RAC, Medicaid RAC and CMS.

Fort Wayne, Indiana Area

Responsible for releasing patient information to all entities including but not limited to other hospitals, physician offices, insurance companies, attorneys, all government offices (federal, state and local), CMS, RAC audits and personal;Perform Customer Service Excellence at all times with all customers both external and internal;Maintain a 98% or higher quality and production standard at all times;Follow all procedures and policies of the hospital;Release information according to all HIPAA and state laws;Assist with prepping, scanning and indexing of ER, ambulatory and outpatient charts.

Graduation of the Claims Benefit Specialist training class;Appointed to be one of twenty-one processors of the new Home Depot team;Process health insurance claims utilizing all online and Aetna resources including ACASand Rumba applications;Maintain knowledge of all insurance legislation regarding the processing of healthinsurance claims for all states;Achieve productivity and accuracy of 99.5% within one year of hire including pre and post-pay audits.

Responsible for release of patient information for continued care, disability, legal andpersonal requests according to HIPAA, state and hospital privacy regulations;Audit/Analyze and assemble outpatient charts;Perform problem-solving for special issues, as assigned, by managers in the organizationbased upon customer service skills and experience;Customer service performed by phone and greeting patients both within the department andat the front admissions desk;Responsible for physician deficiency off-staff report three (3) times per month;Perform QA for completed transcription;Distribute completed transcription to physician mailboxes and proper chart forsignatures;Retrieve charts for QA, Cancer Registry, PCRC, JCAHO, Audits, etc.;Purchase supplies for the department;Perform inventory for department supplies when necessary;Deliver charts to ER, ICU, Med/Surg floor when requested;Retrieve patient charts from departments after discharge, check-in folders and file;Create birth certificates when necessary;Notary Public.

Business

Master Of Business Administration - Mba

Education record

Education record