Amy M. Feeley Email and Phone Number

• Managed the Corporate Credit Card Program for over 5000 cardholders.• Actively managed time-sheets for third party resource, responding to check inquiries and corrections.

• Provided administrative support to the Executive Director of Transmission Business and the Director of Systems and Supply Management.• Mastered numerous software applications to provide support.• Volunteered administrative support to a separate BGE business unit, Field Resource Management. Produced monthly contractor labor reports and coordinated production of training materials and logistics for an 800-employee, 6-month training program.

• Supervised flow of customer orders. • Maintained department Internet website as well as daily domestic sales and international shipping records.• Created new sales materials, marketing tools, and packaging designs for Phillips Foods, Inc. products resulting in lower shipping costs and increased sales and product recognition.Corporate Achievement:• Partnered with Director of Business Development to lobby against a Section 201 petition which sought to limit Thai crabmeat imports.• Coordinated the recruitment of wholesalers, distributors, restaurateurs, and relative business owners to join the Coalition for Free Trade of Crabmeat. • Researched and provided crucial information to Coalition legal team to help defeat the 201 Petition and potential imposed tariff of imported crabmeat, that led to an estimated savings of $80,000,000 in corporate revenue.

• Led an employee team that maintained daily mail and telephone contact with BGE residential and commercial customers. • Served as a liaison between customers and other departments including: billing, meter reading, credit and collections. • Demonstrated effective crisis intervention skills. • Selected to be a member of a Stakeholder Task Force which reviewed and evaluated the work performance measurements of peers in the customer service industry.• Adopted recommendations of Stakeholder Task Force lead to a 15% increase, within 1-month of implementation, in the call centers production average.