Solving problems in the best most efficient way is the greatest part of being a solutions engineer!

Enabling your success is my goal. Getting there means making the partner experience work for you. Robust API - First Class Customer Success - Solutions to take you to the next level!

Led daily operations for Customer Success Team, remotely supervising more than 30 employees. Responsible for hiring, training, and performance management to consistently meet or exceed targeted KPIs. Achieved 99% customer satisfaction score while increasing revenue and reducing expenses. Managed projects, tracked progress, and communicated with key stakeholders. Established, maintained and leveraged strong professional relationships with employees and clients to identify pain points and formulate solutions. * Improved productivity 30% through workload assessment and new operational processes *Increased annual revenue ~$250,000 while reducing team expenses ~$125,000 * Structured and provided over 70,000 clean, monetized links per month * Achieved 99% customer satisfaction serving three enterprise clients and 14,000 merchants * Curated new software platforms, videos, and quizzes for individual and team development * Resolved technical and non-technical issues, eliminated inefficiency, authored over 100 user stories

Founded home-based business while working toward Bachelor's Degree. Opened and sold unique creations through personal ETSY store. Created individual customer accounts, provided client onboarding, managed production timelines project, and ensured timely delivery of all merchandise.* Authored two books and published daily inspirational posts to website and three social media feeds* Provided photography and content messaging for promotional advertising* Consistently enjoyed stable flow of 90% repeat and 10% new business annually

Worked one-on-one with at-risk students. Differentiated instruction according to individual skill levels and engaged students utilizing 60% focused instructional strategies and 40% hands-on activities. Strengthened positive relationships with students, parents, and other teaching staff. State cut program funding in 2009.* Monitored student progress using exams and assignments to ensure 80% comprehension or better* Implemented a positive classroom environment by reinforcing 10 Rules for Behavior

Advised small businesses and consumer clients in selection of bank products and financial services. Ensured customer loyalty and satisfaction by monitoring and maintaining company service and security standards.* Reviewed and approved security transactions, verified and signed confirmation paperwork * Built client base by contacting prospective customers, assessing needs, and recommending services