Amy Maerten Email & Phone Number

I Conduct one-on-one consultations to gather key information regarding my clients' professional goals, history, talents, and accomplishments. Next, I translate information into accomplishment-driven resumes, cover letters, LinkedIn profiles, and other career-related documents. These documents include job-specific key words and ATS compatibility. Complete client satisfaction throughout the process is my ultimate goal. I work collaboratively until document approval is granted, and final… Show more I Conduct one-on-one consultations to gather key information regarding my clients' professional goals, history, talents, and accomplishments. Next, I translate information into accomplishment-driven resumes, cover letters, LinkedIn profiles, and other career-related documents. These documents include job-specific key words and ATS compatibility. Complete client satisfaction throughout the process is my ultimate goal. I work collaboratively until document approval is granted, and final docs are delivered. My favorite moments are when I hear that my clients have landed a great new position!I am happy to work with clients in all stages of their professional career. This includes entry-level candidates who are newly emerging into the workforce, entrepreneurs, mid-level professionals, and C-level leaders. I am willing and able to tackle unique roles and industries. The key to success lies in the consultation and collaboration with each amazing client.—See my recommendations section for results! Show less

United States

As Client Services Manager, I managed the entire life cycle of client projects including answering prospecting questions, closing and processing sales, assigning writers, and tracking production through deadlines. To provide the best possible customer outcomes, I conducted detailed needs assessments and matched client needs to writer qualifications. I also managed resolutions for client issues which included personally editing or revising documents with focus on customer satisfaction and… Show more As Client Services Manager, I managed the entire life cycle of client projects including answering prospecting questions, closing and processing sales, assigning writers, and tracking production through deadlines. To provide the best possible customer outcomes, I conducted detailed needs assessments and matched client needs to writer qualifications. I also managed resolutions for client issues which included personally editing or revising documents with focus on customer satisfaction and success.—Collaborated directly with the CEO on best processes and decisions to satisfy corporate objectives.—Liaised between clients, writers and the CEO, ensuring writers were informed, clients were assigned, projects were progressing, and company standards were met. —Provided samples and training as needed for resume design and writing, and effective client communication and follow-up.—Managed more than 100 projects per month for a deadline-driven, international organization.—Served as the go-to manager for operational questions, service issues and escalations to ensure standardized service delivery and customer satisfaction.Research & Analysis | Social Networking | Teamwork | Creative Writing | EditingProblem Solving | Social Media Marketing | Career Coaching | Proposal Writing Show less

In this role, I led consultative sales initiatives to identify customer needs and implement solutions-based staffing contracts valued from $500k-$10M. I communicated contract and branch delivery processes, oversaw service and pricing compliance, and ensured top-tier client satisfaction for key accounts throughout the state of Florida. In collaboration with the regional Vice President and regional and branch managers, I identified potential clients, analyzed staffing data, and delivered… Show more In this role, I led consultative sales initiatives to identify customer needs and implement solutions-based staffing contracts valued from $500k-$10M. I communicated contract and branch delivery processes, oversaw service and pricing compliance, and ensured top-tier client satisfaction for key accounts throughout the state of Florida. In collaboration with the regional Vice President and regional and branch managers, I identified potential clients, analyzed staffing data, and delivered customized presentations and proposals to directors of operations, human resources teams, and boards of directors.During this time, I travelled throughout 13 Florida-based branches to establish and cultivate relationships with executive teams and hiring managers, serving as an authority and resource for contract information and problem solving. —Closed $12M+ in corporate contracts within the first year by establishing a working pipeline, clarifying needs, and presenting customized solutions and service at competitive prices.—Served as a corporate sponsor for oversight and relationship development with AppleOne's largest key client, Walt Disney World. Collaborated with the branch staff to identify departmental hiring managers and establish partnerships to increase revenue opportunity.—Provided regional-level training to educate branch and district managers on HRCG processes and benefits.Business Planning | Business Analysis | Problem Solving | Professional Networking | RFPs | RFIs Show less

Orlando, Florida, United States

I was hired to build a profitable staffing business in an underperforming branch. My first task was to restructure my staff to include productive and motivate sales professionals. With a strong team in place, I worked alongside my sales force to demonstrate sales techniques, manage performance, and track progress. As the business manager, I planned and implemented sales strategies, assigned sales goals, created incentives, and calculated income vs. expenses to manage annual… Show more I was hired to build a profitable staffing business in an underperforming branch. My first task was to restructure my staff to include productive and motivate sales professionals. With a strong team in place, I worked alongside my sales force to demonstrate sales techniques, manage performance, and track progress. As the business manager, I planned and implemented sales strategies, assigned sales goals, created incentives, and calculated income vs. expenses to manage annual profit-driven budgets. I hosted daily morning meetings to communicate results, share insight, and guide next steps. Together with this team, we created a high-energy, enthusiastic culture that fostered teamwork, embraced friendly competition, and celebrated wins.In tandem, we recruited, interviewed, and assessed potential applicants for job placement in client companies. To ensure a diverse and abundant applicant pool, we attended job fairs, sourced talent, and stayed after-hours to connect with our prospects. I would personally create resumes as needed to provide information to companies and support applicant success.—Led the branch to profitability in 4 months and continued to deliver $40k in monthly profit.—Hired, trained, and managed a fearless sales team who managed to simultaneously interview and assess applicants and secure client companies for placement opportunities.—Provided leadership development to support next-level goals for ambitious sales professionals.—Ensured 24/7 availability with clients and co-workers to quickly resolve issues around temporary workers and replacements.—Worked closely with Human Resources teams to understand needs and ensure best matches for candidate placements.—Secured and managed contracts with government agencies such as Orange County and Greater Orlando Aviation Authority. Show less