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Responsible for managing incoming orders for products and product supplies as well asintegrated systems and services. • Act as customers' first contact for processing incoming orders and moving ordersthrough to fulfillment. • Act as a liaison to sales, accounting, customer operations and implementation to ensurecustomers' expectations are met and orders are processed in a timely manner.

Process Wire Transfers via Oceans Systems and FedLine Advantage directly through theFederal Reserve; Post and process ACH files daily and process client transactions; Cutofficial checks; Manage Card Services - debit and credit cards using eFunds Online andClientLink through Fidelity National Information Services; Order new cards; Manage allcard dispute cases (Regulation E); Process check and ACH adjustments through the FederalReserve Bank; Balance general ledger accounts. • Team Leader for the Call Center; Handle high call volume and escalated calls; Updateclients' addresses, names, phone numbers, etc.; Efficiently assist Clients with theirbanking needs; Close Accounts, make withdrawals, renew CD's; Train new Personal Bankers;Responsible for preparing the schedule, maintaining and auditing the Official Check log,approving trust documents and handling deceased clients' accounts.

Complete weekly and monthly reports; Complete monthly audits; Maintain supplies, logbooks, safe deposit files, and consignment supplies; Comply with Operational andProcedural Bank Policies on a daily basis; Retail sales and service; Responsible for thedevelopment and management for a staff of 10-14 employees, preparing the schedule,maintaining operational standards in the store, overseeing incoming and outgoing coin andcurrency shipments and overseeing the maintenance of the ATM and the Penny Arcade (coincounting machine); Train and coach new hires; Nominated for Head Teller of the year in2005 at the company's annual awards ceremony.