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An incredibly ambitious and focused professional who brings over seventeen years of experience in senior level project and customer success management to the initiatives I run, with seven years of specialized experience in IT Project Management. Have supervised cross-functional projects with budgets ranging from $30,000 to over $3 million for clients in the public, private, and non-profit sectors and managed a book of business with Annual Recurring Revenue between $6 million - $7 million. Previously provided executive-level management for a mid-size academic center and non-profit consulting firm in Baltimore, Maryland. Graduated summa cum laude with a B.S. in Education from Kent State University and earned a J.D. from the University of Maryland School of Law, with a minor in Environmental and Public Health Law. Currently serving as a full-time Senior CSM/PM at Level Access to help ensure premium delivery of Level’s best-in-class accessibility services to our customers. Prior to Level, served as the Senior PM/SME in Digital Accessibility at Ohio State University and assisted the Associate Director of Digital Accessibility Services in implementing the university's Digital Accessibility Policy campus-wide. This initiative included collaborating with the ADA Coordinator's Office to develop processes, trainings, and operational guidance that could be used by campus units to implement the policy's requirements in ways that would further Ohio State's goals of being a diverse, inclusive, and digitally accessible university.In addition to legal, policy, project and portfolio management, and customer success management expertise, also possess outstanding ability to quickly research, learn, and master new and multifaceted areas of subject matter, applications, and software platforms. Regularly utilize superior research, writing, and presentation skills (of both legal and non-legal subject matter) and have extensive experience presenting complex ideas to a variety of audiences, including C-suite executives.
Tpgi
View- Website:
- paciellogroup.com
- Employees:
- 110
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Practice Manager — Expert ServicesTpgiCleveland, Oh, Us
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Senior Project & Customer Success Manager — Enterprise/Strategic AccountsLevel Access Dec 2021 - PresentVienna, Virginia, Us• Serve as lead project and customer success manager for mid-market to large enterprise clients in Tech/Software, Financial/Insurance, State and Federal Government, Healthcare/Pharmaceutical, and Higher Education industries.• Manage book of business producing an average of $6.25 - $7 million in Annual Recurring Revenue (ARR). Quarterly revenue production currently ranges between $1.5 million - $2 million.• Build and maintain meaningful client relationships to assist clients in maximizing use of Level’s service offerings to create and sustain digitally accessible products, reduce churn, and expand opportunities for ARR.• Manage cross-functional teams from Sales, Account Management, Technical Support, Delivery, Product, and Engineering to provide solutions that best meet each client’s unique business needs, future accessibility goals, timeline, and budget while maximizing revenue.• Proactively manage project risks and issues and coordinate efficiently with delivery teams and clients to develop effective risk and issue management plans to mitigate impacts to projects.• Identify at-risk clients and develop and execute Go-To-Green Plans to strategically mitigate churn risk and maximize revenue growth.• Assist newly onboarded clients with maximizing usage of Level’s suite of digital accessibility tools, including the Level Access Platform, the Accessibility Management Platform (AMP), and related widgets and browser extensions.• Facilitate timely resolution of clients’ service requests through emails, calls, and ZenDesk tickets in coordination with Technical Support, Product, Engineering, and Delivery teams. -
Sr. Project Manager For Digital Accessibility ServicesThe Ohio State University Dec 2018 - Dec 2021• In cooperation with the ADA Coordinator’s Office, assisted the Associate Director of Digital Accessibility in developing processes, templates, and best practices to implement and operationalize the university’s Digital Accessibility Policy, and trained unit personnel to use these artifacts.• Performed complex project management for multi-year digital accessibility initiative encompassing numerous university-wide projects to ensure full policy implementation by December 31, 2023. Responsibilities included:-- developing and updating project-related documents, including project charters, scopes of work, project management plans, risk & issue logs, change logs, stakeholder plans, communication plans, and various other strategic and planning documents; -- collaborating with stakeholders to ensure all relevant perspectives were addressed and to encourage buy-in for the initiative across the university; -- identifying and estimating resource needs to facilitate performance of project tasks by university staff with the proper skill sets, expertise, and schedule capacity for successful project delivery;-- creating properly branded project-related communications to be delivered to a variety of audiences at the university, including executives/senior leadership, department management, faculty and staff, and students; -- escalating potential project risks and issues to the Associate Director in a timely manner to avoid substantial schedule delays and/or budget shortfalls, and developing mitigation plans to address them; and-- measuring and evaluating progress toward stated objectives, goals, and deliverables and reporting project status out to department leadership and other stakeholders.• Served as a digital accessibility subject matter expert for the university’s community of 90+ Digital Accessibility Coordinators to assist them in successful policy implementation.
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ProducerAgora Movie Productions, Llc Nov 2015 - Dec 2021• Assisted Executive Producer in managing all major facets of production of feature-length theatrical film, Live at the Agora, including complex project management; development and implementation of master production schedule; fundraising; preparation of materials for investors and stakeholders; accounting; hiring of above-the-line personnel and crew; coordination of logistics for principal photography; promotion and distribution; and legal compliance.
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Associate DirectorUniversity Of Maryland Center For Health And Homeland Security Jun 2012 - Sep 2015• Assisted Director and Co-Associate Directors in planning and executing CHHS’s strategies for long-term growth while managing daily business operations. Duties included:-- Program and Portfolio Management: Supervising 40-60 grant-funded projects with budgets ranging from $25,000 - $3,000,000+;-- Customer Success Management: Establishing and maintaining high-quality relationships with clients in state and federal government, healthcare, the judiciary, and higher education to maximize use of CHHS’s services and increase revenue;-- Sales, Marketing, and Business Development: Writing proposals and creating scopes of work and budgets for potential projects in response to RFPs and client requests; creating marketing materials and conducting sales presentations to enhance CHHS’s growth in specific business sectors; and managing the expansion of CHHS’s public health program;-- Human Resources and Compliance: Interviewing, hiring, and training of personnel; developing, implementing, and enforcing CHHS’s processes, policies, and procedures; and coordinating with University administration to ensure compliance of CHHS’s processes, policies, and procedures with University regulations and state and federal law; and-- Academic Program Development and Implementation: Coordinating with appropriate university leadership to define program requirements and develop and implement curricula for UMD’s Master of Science in Law (MSL) and LLM programs in various areas of public health, cybersecurity, emergency management, and homeland security.
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Senior Law And Policy AnalystUniversity Of Maryland Center For Health And Homeland Security Jul 2009 - Jun 2012• Served as lead project and customer success manager for variety of projects for public and private clients, including FEMA, the Maryland judiciary, public health agencies, hospitals, and state and local emergency management agencies, as well as regional coalitions and task forces. In addition to traditional customer success and project management responsibilities, position-specific responsibilities included:-- researching and drafting resource materials, including legal handbooks, bench books, best practices guidance, and policy documents on a variety of topics in crisis management, homeland security, and public health;-- writing continuity of operations (COOP), continuity of government (COG), and business continuity plans, and developing implementation strategies for public and private sector clients; -- developing instructional objectives and materials and delivering trainings on various topics in homeland security, emergency public health response, and emergency management; and-- planning and executing tabletop exercises and writing after action reports to highlight capabilities and recommended areas of improvement for clients’ emergency plans.• Served as a subject matter expert in crisis management and homeland security, with a specific focus on continuity of government, continuity of operations/business continuity, public health law and policy, public health preparedness and response, and resource management.
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Law And Policy AnalystUniversity Of Maryland Center For Health And Homeland Security Jan 2008 - Jul 2009
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Adjunct ProfessorUniversity Of Maryland School Of Law Jan 2012 - May 2013Baltimore, Md, Us• Developed and organized curriculum and provided instruction for course on the law and policy of public health emergency preparedness and response.
Amy Major Skills
Amy Major Education Details
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University Of Maryland Francis King Carey School Of LawLaw -
Kent State UniversityBachelor Of Science In Education
Frequently Asked Questions about Amy Major
What company does Amy Major work for?
Amy Major works for Tpgi
What is Amy Major's role at the current company?
Amy Major's current role is Practice Manager — Expert Services.
What is Amy Major's email address?
Amy Major's email address is am****@****aol.com
What is Amy Major's direct phone number?
Amy Major's direct phone number is +133081*****
What schools did Amy Major attend?
Amy Major attended University Of Maryland Francis King Carey School Of Law, Kent State University.
What skills is Amy Major known for?
Amy Major has skills like Legal Research, Policy Analysis, Legal Writing, Public Policy, Research, Westlaw, Administrative Law, Homeland Security, Litigation, Legal Issues, Policy, Public Speaking.
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