Amy Marvel Email & Phone Number

United States

Elkhart, Indiana Area

South Bend, Indiana Area

Mishawaka, In

Directs virtual staff of Quality Assurance employees within the Resource units and technical units as appropriate Performs personnel functions within the units Handles recruitment, interviewing and selection of claims personnel; ensures personnel receive orientation, initial and on going training Conducts performance appraisals, identifies performance problems and initiates disciplinary actions. Helps establish work standards and monitors work progress for staff. Assists in… Show more Directs virtual staff of Quality Assurance employees within the Resource units and technical units as appropriate Performs personnel functions within the units Handles recruitment, interviewing and selection of claims personnel; ensures personnel receive orientation, initial and on going training Conducts performance appraisals, identifies performance problems and initiates disciplinary actions. Helps establish work standards and monitors work progress for staff. Assists in managing salary budget, makes recommendation to Claims Manager/Regional Manager concerning promotions, terminations and staffing authorizations. Provides technical guidance/training to the units as required. Periodically audits selected claims files to ensure claims handling practices and support services work product adhere to company policies and applicable legislation. Resolves complaints and problems which cannot be dealt with by subordinates. Ensures that units provide timely and adequate support to the claims service teams. Show less

Mishawaka, In

Delivers moderately complex technical training programs to assigned client groupsConducts needs assessment to identify learning objectivesConsults with managers to identify training needs and to ensure course content, training methodologies, and training materials meet those needsDevelops and administers tools to measure effectiveness of training programs Provides feedback and coaching to client audience in one-on-one and group settingsHandles program administration needs to… Show more Delivers moderately complex technical training programs to assigned client groupsConducts needs assessment to identify learning objectivesConsults with managers to identify training needs and to ensure course content, training methodologies, and training materials meet those needsDevelops and administers tools to measure effectiveness of training programs Provides feedback and coaching to client audience in one-on-one and group settingsHandles program administration needs to include communications, scheduling, roster management , materials production, facilities coordination, participant tracking, etc. Answers participant questions related to trainingManage a virtual team of Quality Assurance representatives; oversee their daily work, ensure consistency among the group by making improvements and changes when necessary to enhance the training and QA program in all units of the call center Show less

Annual and quarterly performance, coach, mentor, counsel and assist Customer Service Representatives in meeting their goals and objectivesAssist others with resolving routine problems, interpretation of policies, procedures, and guidelinesQuality Assurance ReviewDeal decisively with performance and/or conduct issues using the performance management processPromote employee development through effective planning, verbal and written communications Conduct staff meetings to… Show more Annual and quarterly performance, coach, mentor, counsel and assist Customer Service Representatives in meeting their goals and objectivesAssist others with resolving routine problems, interpretation of policies, procedures, and guidelinesQuality Assurance ReviewDeal decisively with performance and/or conduct issues using the performance management processPromote employee development through effective planning, verbal and written communications Conduct staff meetings to communicate new and existing company/department policies and proceduresResponsible to conduct all GM business and communications regarding current and new accounts; set up of vanity lines, review and revise scripting, working closely with CUSM’s, Sales and the Installation/Set-up teamMaintain unit/department records and prepare reports Show less

Commercial Claims Intake: Auto, General Liability, Property, Workers Compensation, Short Term Disability, FMLA, Fraud, After Hours, PortalAvailable to assist staff with questions on processes and changesScheduling of staffQuality Assurance ReviewProduct specialist for Sears intake unit

Bs, Elementary Education

High School Diploma