Focusing on a broad set of objectives related to Salesforce.com and business analysis.• Software design, development and delivery; collaborate with the sales organization to identify user experience improvements and turn them into functional software requirements for implementation.• Prioritize software developments and sprint planning by creating release documentation and communicating successes to users.• Continuous testing of new enhancements and features to validate functional requirements are met and ready for release.• Manage Salesforce user support tickets in JIRA.• Monitor and maintain compliance standards related to task completion, updating opportunities, forecasting.Select Achievements• Designed Lightning Apps for Inside Sales, Consumer Care and Customer Care including a feed from our website to Live Agent increasing productivity.• Successfully added product images, lead times and target price to the product object; created a process for users to add products to opportunities to increase forecast accuracy.• Created an account approval process ensuring invalid data was not entering the system while conducting an account cleanup project. This project resulted in removing over 200,000 duplicate accounts from Salesforce.• Successfully integrated an acquired business into our existing Salesforce org; performed an in-depth analysis of their legacy CRM platform determining required functionality and data.• Became our resident Pardot expert and Administrator.

- Configure, develop, support and maintain Salesforce.com including development, integrations, enhancements, customizaitions, configuration, ad-hoc projects, reporting and end user support for 170 users.- Maintain Salesforce.com system configuration with respect to user permissions, custom objects, custom fields, validation rules, page layouts, etc. utilizing change control process.- Customize applications, workflows, validation rules, approval processes, and integrations with JD Edwards.- Provide effective liaison between IT and Management; frequently interact with Executives, Senior VP's and Directors to provide recommendations.- Successfully integrated sister company into our Salesforce instance.- Integrated Salesforce and Shoretel for Customer Care and Technical Support.- Designed and implemented Service Cloud for all Customer Service reps.- Established an effective, customized way of forecasting revenue by using Visualforce pages, workflows and approval processes for domestic and international sales.- Developed and implemented Live Agent.

• Customize applications, workflows, validation rules, approval processes, custom fields, integrations with Oracle, and provide general maintenance for a 700+ user base. • Act as liaison between IT and management; frequently interact with and present recommendations to Executives, Senior VPs and Directors.• Manage reporting/end user support; facilitate Salesforce ad-hoc projects, enhancements & customization. • Maintain Salesforce system configuration regarding user permissions, custom objects, custom fields, validation rules, and page layouts utilizing change control process. Select Achievements- Involved in the definition, development and customization of Visualforce pages using Apex code. - Integrated marketing with Salesforce (ExactTarget and Publicaster).- Designed and implemented Service Cloud for all customer service representatives company wide.- Established an effective, customized way of managing vendors by utilizing custom Visualforce pages, workflows, and approval processes for Retail Merchandising division.

• Supported functional application releases; extensively used Oracle Discoverer and developed, maintained and configured various reports for Ad-hoc, Fiscal and Calendar Months, Quarters and Years.• Collaborated with business users to understand their reporting needs; subsequently gathered and documented requirements and functional specifications. • Tested data from source systems and competently integrated into EDW; managed data not captured by integration into Oracle Discoverer (Such as budgets, forecasts, etc.) • Worked closely with end-users to resolve daily application issues; successfully administered 300+ users.• Established and maintained collaborative relationship between IT and business units; provided technical assistance and resolved complex issues.Select Achievement- Automated cyclical fiscal and calendar reporting to portal; this process improvement greatly enhanced effectiveness and saved 1 week of productivity per month.

• Accurately maintained P&L statements; provided monthly analysis to management regarding variances between actuals and budget for 22 operating locations yielding $54m in expense.• Ensured Sarbanes Oxley controls and compliances were appropriately maintained through providing balance sheet reporting, which included $14m of inventory and $11m of Fixed Assets.• Input monthly journal entries, and recorded expenses and accruals for all cost centers across the Company.• As Corporate Inventory Manager and Oracle Inventory Module System Owner provided technical assistance, and resolved diverse issues.• Successfully implemented Maximo—Enterprise Asset Management (EAM) software within the Company; provided training to the staff, expanding and enriching their technical capabilities.• Conducted physical inventories and semi-annual audits, as well as performed cycle counts on a monthly basis; ensured all inventory related procedures were appropriately followed.