Amy Mccool Email & Phone Number

Texas, United States

United States

Processing orders for AT&T Public Sector to ensure timely completion of migration projects.

Texas, United States

Managing a team of 6 project managers while maintaining my own projects. Monitoring metrics and assisting in finding areas of opportunities and identifying best practices to improve our processes overall. Monitoring and aiding in customer escalations.

Texas, United States

Responsible for integrating with the existing executive leadership team to understand the current project and roadmap an appropriate onboarding program for new team membersParticipation in appropriate “all hands” meetings to understand project synopsis, workflow, success metrics, and triage planAlong with external stakeholders, will complete an evaluation of customer set to best match individual PM’s to individual customer(s)Work with end customer to schedule windows of time and manage corresponding logistics for product delivery, 3rd party product migration, and a best-in-class customer experience

Irving, Texas, United States

Working within a Project Management Office ( PMO) focusing on change management through domestic and international organizationswithin a company producing 10M +a year.Managing multiple projects simultaneously while ensuring customer satisfaction.Making sure all order fullfillment activities are completed from order entry, project implementation to problem resolution. Lead and assist in strategic meetings and conference calls internally and externally Develop and share project status update reports with customer Monitor and track completion of open action itemsDriving timely execution of project orders to meet milestones and financial goals Handling customer projects simultaneously and working with several different managers for each project based off of project priorityTracking milestones, responsible for order management, scheduling activation, making sure the activation is launched and correct, delivering projects on time, and delivering excellent customer service to CSM1/CSM2 customersForecasting, monitoring and driving orders to cose on scheduleForecasting, monitoring and driving revenue on a daily basisTaking ownership of customer inquiries and driving customer escalations

Irving, Texas

Working within a Project Management Office ( PMO) focusing on change management through domestic and international organizationswithin a company producing 10M +a year.Managing multiple projects simultaneously while ensuring customer satisfaction.Making sure all order fullfillment activities are completed from order entry, project implementation to problem resolution. Lead and assist in strategic meetings and conference calls internally and externally Develop and share project status update reports with customer Monitor and track completion of open action itemsDriving timely execution of project orders to meet milestones and financial goals Handling customer projects simultaneously and working with several different managers for each project based off of project priorityTracking milestones, responsible for order management, scheduling activation, making sure the activation is launched and correct, delivering projects on time, and delivering excellent customer service to CSM1/CSM2 customersForecasting, monitoring and driving orders to cose on scheduleForecasting, monitoring and driving revenue on a daily basisTaking ownership of customer inquiries and driving customer escalations

Arlington Texas

• Monitor and track construction complete timeline, close out package submissions and rejections.• Prepare, load, review, accept, and reject required construction complete deliverables in the customers data base of record.• Ensure a high quality closeout package submissions.• Increase the chance of first time acceptance by customer with a goal of a 90% acceptance rate.• Attend daily CM and client meetings for project updates.• Drive markets and crews to ensure on time submissions of close out packages on a National level.

Plano Texas

During initial build and temp acceptance by Sprint:• Monitor SH, SP construction complete, and CM milestone actualization; Drive CM and SP deliverables.• Review, accept, and reject Construction Complete Self Assessment in site-handler.• Ensure a high quality CCSA is supplied to Ericsson by the service provider.• Enable Ericsson to supply a high quality construction CCSA to the customer.• Increase the chance of first time acceptance of the CCSA by customer.• Decrease the chance of Ericsson paying Liquidated damages to the customer• Attend weekly CM and client meetings for project updates.During second leg of project and final acceptance:• Monitor CAM, SP construction complete, and COMPLETE milestone actualization; Drive CM and SP deliverables.• Review, accept, and reject COP's in CAM.• Ensure a high quality COP is supplied to Ericsson by the service provider.• Enable Ericsson to supply a high quality submission and verifying construction quality before it goes to the customer.

Supervise and train CSR to ensure that the customers are satisfied Develop and implement operations and policies Manage and Coach a team of 8-10 weblead/live chat agents Handle call escalations for clients and irate customers Maintain reports monitoring productivity, quality, and attendance Assisted Supervisor’s with duties Handle call escalations for clients and irate customers Log escalation calls Helped prospect choose storage by selling features of the facilities Processed monthly credit card payments and daily reservations Responded to email inquiries (via phone/email) about storage prices Hosted live online chats with customers who needed assistance with websiteWorked directly with supervisors weekly to maintain an excellent quality scoreHelped prospect choose storage by selling features of the facilitiesProcessed monthly credit card payments and daily reservationsResponded to email inquiries (via phone/email) about storage pricesHosted live online chats with customers who needed assistance with websiteWorked directly with supervisors weekly to maintain an excellent quality score

Business, Management, Marketing, And Related Support Services

Studied Business Marketing.

Education record