Amy Mccool Email & Phone Number

Texas, United States

United States

Processing orders for AT&T Public Sector to ensure timely completion of migration projects.

Texas, United States

Managing a team of 6 project managers while maintaining my own projects. Monitoring metrics and assisting in finding areas of opportunities and identifying best practices to improve our processes overall. Monitoring and aiding in customer escalations.

Texas, United States

Responsible for integrating with the existing executive leadership team to understand the current project and roadmap an appropriate onboarding program for new team membersParticipation in appropriate “all hands” meetings to understand project synopsis, workflow, success metrics, and triage planAlong with external stakeholders, will complete an evaluation.

Irving, Texas, United States

Working within a Project Management Office ( PMO) focusing on change management through domestic and international organizationswithin a company producing 10M +a year.Managing multiple projects simultaneously while ensuring customer satisfaction.Making sure all order fullfillment activities are completed from order entry, project implementation to problem.

Irving, Texas

Working within a Project Management Office ( PMO) focusing on change management through domestic and international organizationswithin a company producing 10M +a year.Managing multiple projects simultaneously while ensuring customer satisfaction.Making sure all order fullfillment activities are completed from order entry, project implementation to problem.

Arlington Texas

• Monitor and track construction complete timeline, close out package submissions and rejections.
• Prepare, load, review, accept, and reject required construction complete deliverables in the customers data base of record.
• Ensure a high quality closeout package submissions.
• Increase the chance of first time acceptance by customer with a goal of a 90% acceptance rate.
• Attend daily CM and client meetings for project updates.
• Drive markets and crews to ensure on time submissions of close out packages on a National level.

Plano Texas

• During initial build and temp acceptance by Sprint:
• Monitor SH, SP construction complete, and CM milestone actualization; Drive CM and SP deliverables.
• Review, accept, and reject Construction Complete Self Assessment in site-handler.
• Ensure a high quality CCSA is supplied to Ericsson by the service provider.
• Enable Ericsson to supply a high quality construction CCSA to the customer.
• Increase the chance of first time acceptance of the CCSA by customer.

Supervise and train CSR to ensure that the customers are satisfied Develop and implement operations and policies Manage and Coach a team of 8-10 weblead/live chat agents Handle call escalations for clients and irate customers Maintain reports monitoring productivity, quality, and attendance Assisted Supervisor’s with duties Handle call escalations for.

Business, Management, Marketing, And Related Support Services

Studied Business Marketing.

Education record