Amy Mcdonnell Email and Phone Number
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Enthusiastic executive leader contributing to growth and development of product, revenue and efficiencies. Passionate about customer experience, confidant in building and motivating high-performing teams and possessing exceptional interpersonal skills ensuring visionary growth at all levels and with all internal constituents.Experienced revenue generator, with well-defined presentation skills. Consultative sales and large deal capture expert including forecasting, prospecting, and pipeline development. Articulate communicator, synthesizing data and concisely delivering at all levels.My commitment to surpassing goals and delighting shareholders fosters exceptional relationships and the long-term growth of partnerships. Successful management and direction of international, high performing, revenue generating teams, effectively collaborating and liaising with internal/external organizations, and the delivery of requirements for our customers allows for scalability.
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Pos CxScottsdale, Arizona, United States -
Senior Vice PresidentTtec Apr 2022 - PresentGreenwood Village, Colorado, Us -
Chief Strategy OfficerCheeba Bpo 2006 - Apr 2022Strategic services firm with expertise in BPO solutions, revenue and product growth, contact center outsourcing selection and placement, and end-to-end consulting services to retail/eComm industry.Consistently design strategies delivering double digit YoY improvements through analytics, software/AI, business process improvement, and program management consultants. Founding Partner – Jan/2007 – PresentResponsible for business strategy and growth. Nurturing strategic relationships with C-level stakeholders, collaborating on growth and development to identify trends, roadmaps, define eComm and marketing channels and synthesize operations.
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Vice President, Revenue Development, Retail/EcommerceTaskus Aug 2017 - Apr 2019New Braunfels, Texas, UsAs the world's leading digital customer service outsourcing company, many of today's most disruptive companies – like Twitter, Wish, Eventbrite, HotelTonight, Tinder, and 100 + more – trust TaskUs to provide world-class support to their customers using a combination of technology and talent. When high growth companies want an outsourcing partner who can help them scale while protecting their brand and culture, they choose TaskUs. TaskUs has been recognized by the Wall Street Journal, CNN, Fast Company, the LA Times and has been on the Inc. 500 Fastest Growing Companies in America list four years in a row. While we have an expansive global presence, we still operate like a startup in our Santa Monica, CA headquarters.Retail Business Unit Leader responsible for go-to-market strategy, client relationship development, and execution. -
Svp, N.A. Sales And Client Partnership - Retail, Cpg, Manufacturing, Media And EntertainmentWns Global Services Jan 2016 - Aug 2017New York, UsWNS delivers an entire spectrum of BPM services in customer interaction services, finance and accounting, human resource, research and analytics, technology solutions and industry-specific processes. Close to 30,000 employees serve across more than 35 delivery centers located in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. We enable clients to outperform with our passion for service and innovation.Responsible for developing strategy and delivering revenue generation for North America Retail, CPG and Diversified Businesses. Client Partnership development, success and growth. Retail customer experience expert. -
![[24]7 Inc.](https://cimg.aeroleads.com/ln/logos/bc/360383f9a2cd3d0e58a69435336deccb.jpg)
Vp, Na Retail/Utility Sales And Client Success[24]7 Inc. Sep 2011 - Jan 2016San Jose, California, UsA BPO, software, and IT services company featured in the book, “The World Is Flat.” 24/7 provides outsourced sales, technical support, and customer service for enterprise organizations worldwide to the telecom, financial services, retail, travel, and technology verticals. Retail/eComm Business Unit Head reported to the Chief Revenue Officer, with oversight of 7 direct reports responsible for executing the strategic aspects of technology and labor client relationships for the Retail portfolio across North America. BU leader for 1,100 retail agents providing voice, chat, tech support, customer care, back office/email, telesales, and analytics. Organization retail customer experience leader and expert. -
Director, Strategic Accounts[24]7 Inc. Sep 2011 - Oct 2012San Jose, California, Us[24]7 Inc, a Silicon Valley headquartered company, is the pioneer in Predictive Customer Experience solutions. 24/7 enables large consumer centric companies across the world to transform their customer interactions from traditional contact channels such as phone and email to predictive and personalized online interactions. 24/7 delivers this through its online Px Solutions that help consumers get answers to their questions, even before they ask, be it in sales or service.By integrating its predictive technology and world class contact center operations 24/7 owns the outcomes around experience transformation. The result is an easy, personalized, fast and effective online new level of consumer experience across devices with the guaranteed benefit of reduced costs and increased sales.Reported to Chief Sales Officer. Individual contributor “hunter” role, selling into retail and travel/hospitality verticals. Served as primary point-of-contact between business development and service delivery teams, driving operational excellence/account revenue. Developed working relationships within local BUs for problem resolution support. Standardized operational excellence, best practices, reporting, and performance management.
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Vp, Business DevelopmentAcs Sep 2005 - Jan 2007
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Director, Business DevelopmentConvergys Sep 2003 - Oct 2005
Amy Mcdonnell Skills
Amy Mcdonnell Education Details
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Widener University Commonwealth Law SchoolJd -
Arizona State UniversityJustice Studies
Frequently Asked Questions about Amy Mcdonnell
What company does Amy Mcdonnell work for?
Amy Mcdonnell works for Pos Cx
What is Amy Mcdonnell's role at the current company?
Amy Mcdonnell's current role is Double digit growth creator, Customer relationship expert.
What is Amy Mcdonnell's email address?
Amy Mcdonnell's email address is am****@****cox.net
What is Amy Mcdonnell's direct phone number?
Amy Mcdonnell's direct phone number is +148020*****
What schools did Amy Mcdonnell attend?
Amy Mcdonnell attended Widener University Commonwealth Law School, Arizona State University.
What are some of Amy Mcdonnell's interests?
Amy Mcdonnell has interest in Arts And Culture.
What skills is Amy Mcdonnell known for?
Amy Mcdonnell has skills like Bpo, Telecommunications, Sales, Contact Centers, Business Analysis, Strategic Sales, Customer Experience, Call Center, Cross Functional Team Leadership, Analysis, Saas, Change Management.
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