Amy Mcghee Email & Phone Number

Columbus, OH, US

Gahanna, Ohio, United States

• Rotech Gahanna, Ohio October 2020 - currentCustomer Service Rep
• Complies with all applicable company policies and procedures to meet JCAHO and company standards.
• Coordinates all patient information, processes paperwork, including preparation of file for billing department.
• Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines
• Manages all aspects of intake, answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork.
• Prepares complete and accurate files for billing department.

Columbus, Ohio, United States

• Safelite Columbus, Ohio August 2019 – currentLicensed Claims Adjuster
• Licensed in 48 states & contract worker for United Services Automobile Association (USAA)
• Receive inbound calls from policy holders, inquiring about filing auto insurance claims & status calls regarding existing claims
• Accurately enter loss information, verify insurance coverage & deductible amounts
• Assist customers in scheduling rental vehicles and or tows

Columbus, Ohio

• Thirty-One Gifts Columbus, Ohio 2016 –2019 Operations Supervisor (Picking Department)
• Managed a team of up to 35 employees to provide performance feedback, discuss attendance profiles, corrective actions, set weekly goals, and build strong relationships
• Collaborated with other department supervisors and managers regarding work tasks and shipping progress
• Attended required supervisor and business partners meetings, safety standard meetings, and team building seminars and programsTrainer
• Introduced new hires to the Thirty-One culture, company values and departmental SOP’s
• Shift Lead and cross trained current employees in other job functions, outside of their primary position

Columbus, Ohio

• Express Scripts (formerly known as Medco Health) Columbus, OH 1995 – 2018Client Service Specialist/Customer Service Representative/Trainer
• Performed various progressive duties starting as entry level CSR and evolving to Specialist
• Facilitated communications between professionals and end users via industry software and internet
• Collaborated with high level clients such as Coventry, Highmark, Blue Cross Blue Shield of TN, Joint Board and Johnson & Johnson
• Diffused escalated calls in a professional manner while resolving issues efficiently and effectively
• Mentored, trained, and supervised new Client Service Specialists with system navigation, department obligations and responsibilities