Amy Mcghee Email & Phone Number

Columbus, Oh, Us

Gahanna, Ohio, United States

Rotech Gahanna, Ohio October 2020 - currentCustomer Service Rep• Complies with all applicable company policies and procedures to meet JCAHO and company standards.• Coordinates all patient information, processes paperwork, including preparation of file for billing department. • Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines• Manages all aspects of intake, answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork.• Prepares complete and accurate files for billing department.• Prepares tickets for daily routes.• Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts. • Provides service for all retail/walk-in equipment requests.• Provides technical assistance to customers.• Verifies Medicare, Medicaid and private insurance coverage information.• Works with outside agencies to resolve customer issues.

Columbus, Ohio, United States

Safelite Columbus, Ohio August 2019 – currentLicensed Claims Adjuster• Licensed in 48 states & contract worker for United Services Automobile Association (USAA)• Receive inbound calls from policy holders, inquiring about filing auto insurance claims & status calls regarding existing claims• Accurately enter loss information, verify insurance coverage & deductible amounts• Assist customers in scheduling rental vehicles and or tows

Columbus, Ohio

Thirty-One Gifts Columbus, Ohio 2016 –2019 Operations Supervisor (Picking Department) • Managed a team of up to 35 employees to provide performance feedback, discuss attendance profiles, corrective actions, set weekly goals, and build strong relationships• Collaborated with other department supervisors and managers regarding work tasks and shipping progress• Attended required supervisor and business partners meetings, safety standard meetings, and team building seminars and programsTrainer• Introduced new hires to the Thirty-One culture, company values and departmental SOP’s• Shift Lead and cross trained current employees in other job functions, outside of their primary position• Completed quarterly accountability and productivity training checklist for employees and kept records• Provided constructive feedback to both new hires and management team during the new hire process

Columbus, Ohio

Express Scripts (formerly known as Medco Health) Columbus, OH 1995 – 2018Client Service Specialist/Customer Service Representative/Trainer• Performed various progressive duties starting as entry level CSR and evolving to Specialist• Facilitated communications between professionals and end users via industry software and internet• Collaborated with high level clients such as Coventry, Highmark, Blue Cross Blue Shield of TN, Joint Board and Johnson & Johnson• Diffused escalated calls in a professional manner while resolving issues efficiently and effectively • Mentored, trained, and supervised new Client Service Specialists with system navigation, department obligations and responsibilities• Attend team meetings, trainings, and focus groups to develop a better understanding of standard operating procedures, system enhancements, and client updatesCustomer Service Representative• Took inbound calls from members, clients, doctors and pharmacists regarding eligibility, plan guidelines, web registration and mail service inquiries• Assisted teammates in system navigation and client plan design questions • Assist in the following special projects (New Hire Classroom assistant, CSR Job Pre-viewer and Call Handling Efficiency Academy)