Amy Mcphail Email & Phone Number

Cumming, Georgia, United States

• Responsible for the complete operation of the 120-employee and 3,500 deliveries unit including hiring, educating, and complete upkeep of the patient care facilities and equipment. Collaborates with other departments.
• Continually promotes staff and patient personal and professional well-being resulting in above 90th percentile HCAHPS patient satisfaction scores and below 10% nursing staff turnover.
• Maintained 40% joint commission core measure goal over the last 3 years through patient and staff education in addition to new process implementation.
• Ensures seamless patient experience through rapport-building and coordination with sister departments and physicians including Labor and Delivery, Special Care Nursery, and Lactation.
• Hired and onboarded additional critical roles and staff including Clinicians, Supervisory, and Department Secretary to ensure the highest quality of service by the unit.
• Worked closely with Tri-Campus to reimagine operations and patient care given COVID-19 including process flow and patient/staff screening, and high-level safety education and communications.

Cumming, Georgia, United States

• Responsible for coordination of all affairs of the newly introduced Family Centered Care service area and, on a rotation basis, Administrative coverage for entire Women’s Center.
• Worked closely with construction crews on planning and design of new Women’s Center phases over the latter stages of opening, in addition to the 18-month new wing construction.
• Coordinated hiring and orientation of over 40 employees and 1,800 deliveries for FCC and collaborated in cross-department interviews for over 300 employees.
• Developed roles and responsibilities for Family Centered Center resulting in role clarity and accountability.
• Collaborated in the development of new Women’s Center process flow with a focus on building collaboration and breaking down departmental silos.
• Ensured nursing staff morale, productivity, and accomplishment of all key performance indicators resulting in above 90th percentile HCAHPS patient satisfaction scores and below 10% nursing staff turnover.

Atlanta, Georgia, United States

• Responsible for all patient operations, staffing, and scheduling for the 16-18K deliveries Labor and Delivery rooms. Supervised a team of Clinical Supervisors and a Department Coordinator ensuring oversight of patient.
• Learned all aspects of leader of leaders’ accountabilities including setting and tracking departmental goals and ensuring staff morale and patient care.
• Honed-in personal leadership philosophy centered around nursing staff morale and physician support as predictive drivers of patient care and overall operations’ success.

Atlanta, Georgia, United States

• Supervised daily operations of the Labor and Delivery Unit and approximately 50 staff daily inclusive of Labor, Antepartum, and Operating Room management. Responsible for patient care assignments, capacity planning and.
• Managed the complexity and high-stakes nature of the busy unit while ensuring patient safety.
• Mitigated patient issues by coordinating and responding to high priority needs and issues.

Atlanta, Georgia, United States

• Served in assigned areas and ensured safe patient care, collaboration with physicians, and accurate record keeping. Kept up to date with education and new implementations/processes to ensure safety and efficiency in.
• Renown for ability to handle multiple demands of the job including serving high-risk patients, collaboration and assistance to other nurses, and passion for the patient experience.

Kansas City, Kansas, United States

Salina, Kansas, United States