Amy Mcphail Email & Phone Number

Cumming, Georgia, United States

Responsible for the complete operation of the 120-employee and 3,500 deliveries unit including hiring, educating, and complete upkeep of the patient care facilities and equipment. Collaborates with other departments within the Women’s Center and serves, on rotation basis, Administrative coverage for entire Women’s Center. Ensures performance against all quality measures of the department.• Continually promotes staff and patient personal and professional well-being resulting in above 90th percentile HCAHPS patient satisfaction scores and below 10% nursing staff turnover.• Maintained 40% joint commission core measure goal over the last 3 years through patient and staff education in addition to new process implementation.• Ensures seamless patient experience through rapport-building and coordination with sister departments and physicians including Labor and Delivery, Special Care Nursery, and Lactation.• Hired and onboarded additional critical roles and staff including Clinicians, Supervisory, and Department Secretary to ensure the highest quality of service by the unit. • Worked closely with Tri-Campus to reimagine operations and patient care given COVID-19 including process flow and patient/staff screening, and high-level safety education and communications.

Cumming, Georgia, United States

Responsible for coordination of all affairs of the newly introduced Family Centered Care service area and, on a rotation basis, Administrative coverage for entire Women’s Center.• Worked closely with construction crews on planning and design of new Women’s Center phases over the latter stages of opening, in addition to the 18-month new wing construction.• Coordinated hiring and orientation of over 40 employees and 1,800 deliveries for FCC and collaborated in cross-department interviews for over 300 employees.• Developed roles and responsibilities for Family Centered Center resulting in role clarity and accountability.• Collaborated in the development of new Women’s Center process flow with a focus on building collaboration and breaking down departmental silos.• Ensured nursing staff morale, productivity, and accomplishment of all key performance indicators resulting in above 90th percentile HCAHPS patient satisfaction scores and below 10% nursing staff turnover.

Atlanta, Georgia, United States

Responsible for all patient operations, staffing, and scheduling for the 16-18K deliveries Labor and Delivery rooms. Supervised a team of Clinical Supervisors and a Department Coordinator ensuring oversight of patient care staff.• Learned all aspects of leader of leaders’ accountabilities including setting and tracking departmental goals and ensuring staff morale and patient care.• Honed-in personal leadership philosophy centered around nursing staff morale and physician support as predictive drivers of patient care and overall operations’ success.

Atlanta, Georgia, United States

Supervised daily operations of the Labor and Delivery Unit and approximately 50 staff daily inclusive of Labor, Antepartum, and Operating Room management. Responsible for patient care assignments, capacity planning and resourcing, with ultimate responsibility for the unit’s patient care, performance, and problem resolution. Supervised 15 staff with people manager responsibilities inclusive of development and performance management.• Managed the complexity and high-stakes nature of the busy unit while ensuring patient safety.• Mitigated patient issues by coordinating and responding to high priority needs and issues.

Atlanta, Georgia, United States

Served in assigned areas and ensured safe patient care, collaboration with physicians, and accurate record keeping. Kept up to date with education and new implementations/processes to ensure safety and efficiency in duties.• Renown for ability to handle multiple demands of the job including serving high-risk patients, collaboration and assistance to other nurses, and passion for the patient experience.

Kansas City, Kansas, United States

Salina, Kansas, United States