Amy Mcpherson Email & Phone Number

Freelance virtual administrative professional

Franklin, Tn, Us

Provides executive level administrative support such as complex data analysis and reporting, workflow and process improvement, client relationship management, onboarding new hires, quality audits of peers, and leading specialized training. Audits and resolves underpaid hospital claims for three clients totaling seven facilities. Analyzes data and trends to apply findings across all clients. Total collections for 2020 were over $1 million. Cross collaborates with other departments to streamline processes and ensure client productivity goals are met. Chairperson of the Revecore Diversity, Equity and Inclusion Steering Committee (December 2020 – present).

Crescent Springs, Ky, Us

Provides executive level administrative support such as complex data analysis and reporting, workflow and process improvement, client relationship management, onboarding new hires, quality audits of peers, and leading specialized training. Audits and resolves underpaid hospital claims for three clients totaling seven facilities. Analyzes data and trends to apply findings across all clients. Total collections for 2020 were over $1 million. Cross collaborates with other departments to streamline processes and ensure client productivity goals are met.

Crescent Springs, Ky, Us

Managed team of thirteen analysts resolving underpaid hospital claims. Responsibilities included interviewing, hiring, training and monitoring productivity levels ensuring monthly production goals. Developed, implemented and maintained four department workflows focused on process improvements while working closely with other department and client management leaders ensuring goal achievement Increased department collections by twenty percent. Managed relationship between BLS and external vendors providing eligibility review and patient contact services.

Crescent Springs, Ky, Us

Led specialized training programs for new and existing associates. Independently developed introductory class, “Revenue Cycle 101,” for new hires with limited healthcare experience. Conducted Quality Reviews for new and existing associates providing one-on-one training. Provided coaching and feedback to associates and managers. Implemented three large clients with Senior Leadership team.

Crescent Springs, Ky, Us

Responsible for identifying and collecting insurance underpayments on outpatient infusion drug claims for two clients, totaling fourteen hospital facilities. Consistently exceeded annual identification and collection goals. Total collections for 2012 were over $1 million.

Louisville, Kentucky, Us

Provided exceptional customer service for Humana's mail order pharmacy RightSourceRx and the Humana Clinical Pharmacy Review, answered help desk calls from associates, resolved member billing issues, and responded to email inquiries from members sent through Humana's secure website. Provided coaching and training to RightSourceRx associates.

Hebron, Ky, Us

Implemented web-based drug screening system eScreen. Tracked and monitored employee FMLA, long term disability, and short-term disability leaves of absence. Served as 401(k) plan administrator. Reviewed and adjudicated pre-employment background checks and drug screens. Oversaw the Human Resources help desk by resolving employee inquiries regarding payroll, benefits, and employee relations.

Ma, Labor And Employment Relations

Bs, Human Resource Management, Spanish