I currently teach Middle School science to 5th and 6th grade gifted students.

Website content generation, modification, and organizationTechnical marketing collateral creation such as brochures, flyers, presentations, and newslettersProduct manual creation and revisionPublication assistance for whitepapers or scientific articlesSocial marketing production such as blogs, e-blasts, Tweets, status updates, and webinarsEvent organization such as sales team and distributor training meetingsSupport services such as communication with distributors, set up of technical support processes, and organization of lead or customer databases (in Netsuite, Salesforce, Constant Contact, or Vertical Response)

At Cellecta, I work as a part-time independent contractor, helping with technical marketing and communication with the international distributors. My activities include social media, blog writing, user manual updates and creation, database creation and maintenance, and other customer-facing documentation.

The Associated Technical Support manager handles all incoming customer and distributor inquiries by email and phone. SBI has a product portfolio of over 2000 products and the technical support manager must be able to support all products. Additionally, I handle communicating problems or detailed questions to the R&D scientists, relay new product ideas to the R&D team, and provide monthly metrics to the Sales and Marketing team and upper management. Metrics include replacement rate, on-time delivery, number of technical support inquirires and cases, types of cases, and sales data.I am also responsible for adminstration of Netsuite including all reporting, sales order processing, replacement processing, technical support case logging and escalation.Lastly, I assist in user manual creation and updates.

As a Customer Support Scientist, I was responsible for responding to all customer inquiries by phone and email. Inquiries ranged from administrative questions (trial and license sign-ups), scientific questions (how to use Ingenuity software for their purposes) or technical questions (problems with their computer's ability to use Ingenuity's software).Additionally, I helped to write and deliver weekly training webinars and scientific seminars via web. I converted these webinars into the IPA Certification program which was a web-based instructional program on how to use Ingenuity Pathways Analysis.Lastly, I was the administrator for the on-line help manual for IPA and Ingenuity Answers. This included writing and maintaining all portions of the IPA on-line help manual for each release of the software.