Amy Merchant

Amy Merchant Email and Phone Number

Senior Marketing Leader | Consumer & Brand Marketing | Digital & Relationship Marketing Strategy | Product & Brand Development @ EVERSANA INTOUCH
Amy Merchant's Location
Bend, Oregon, United States, United States
About Amy Merchant

Passionate, results driven, senior marketer with 20+ year track record of growing brands, engaging consumers and delivering insight driven product and marketing strategies. An end to end thinker who toggles seamlessly between strategy and execution, balancing business acumen and creative intuition with a proven history building, leading and inspiring internal and external teams and individuals to deliver exceptional performance results and profitability.Specialties: Brand/Product/Consumer Strategy; Digital Marketing; Customer Relationship Management (CRM)/Loyalty Marketing; Multi-channel Marketing Strategy and Execution (digital, social, broadcast and streaming media, print, direct mail, PR, events, influencers, SEO/SEM, mobile); Insight Discovery and Application; Creative Development and Content Creation; Product Development and Commercialization; C-Suite Presentation and Contribution; P&L Management; Team Development

Amy Merchant's Current Company Details
EVERSANA INTOUCH

Eversana Intouch

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Senior Marketing Leader | Consumer & Brand Marketing | Digital & Relationship Marketing Strategy | Product & Brand Development
Amy Merchant Work Experience Details
  • Eversana Intouch
    Svp, Customer Experience Strategy
    Eversana Intouch Oct 2024 - Present
    United States
  • Eversana Intouch
    Vice President, Customer Experience Strategy
    Eversana Intouch Mar 2022 - Oct 2024
  • Intouch Solutions
    Group Director, Customer Experience Strategy
    Intouch Solutions Sep 2021 - Mar 2022
    Overland Park, Kansas, United States
  • Intouch Solutions
    Director, Customer Experience Strategy
    Intouch Solutions Aug 2020 - Sep 2021
  • Hallmark Cards
    Marketing And Product Director, Greetings
    Hallmark Cards Jan 2018 - Feb 2020
    Kansas City, Missouri Area
    Directed and managed all aspects of business, brand marketing and product development for Hallmark’s sub-brands.Led cross-functional teams in the development of unique commercialization strategies for each sub-brand, including channel marketing plans, on-line distribution strategies, and in-store experience.Identified need for and guided high functioning team in the development and launch of new card brand targeted at emerging consumers in 20,000 rooftops, exceeding first-year revenue goals.Oversaw the development of exclusive new product innovations and brand strategy for Hallmark’s premium card brand garnering new distribution and incremental revenue of 10 – 20% per rooftop.Championed E2E improvements for 30-year old Shoebox brand including reduced timelines, new cost guidelines and moving production to USA; contributing increase in profit and sales.Built demand-driven approach to product and model line development leveraging shopper insights and digital behavior, resulting in new, localized products and assortments and delivering improved performance.
  • Hallmark Cards
    Personalized Marketing Manager And Product Manager (Hybrid Role)
    Hallmark Cards Mar 2017 - Jan 2018
    Kansas City, Missouri Area
    Led the development, briefing and implementation as the Personalized Marketing Manager for Hallmark’s personalized/CRM, digital marketing strategy and communications plan contributing sales increase and a frictionless digital brand experience. Partnered with cross-functional team in the execution of personalized approach to 1:1 marketing, leveraging loyalty data, consumer segmentation and programmatic media to engage shoppers.Delivered digital first experience with the Hallmark brand, resulting in deeper consumer/brand relationships, positive ROAS, national recognition and strategy adoption from mass customers.Provided strategic business leadership as the Product Manager for Shoebox and Studio Ink product development and commercialization for everyday and seasons, across 40,000 rooftops.Identified growth opportunities that aligned with corporate/customer priorities, authored brand strategy and marketing plans and allocated resources delivering YOY sales increases.Guided cross functional team in model line management, insight development and application, marketplace awareness and pricing aligning to brand growth strategies and improving profitability.
  • Hallmark Cards
    National Marketing Manager
    Hallmark Cards Dec 2014 - Mar 2017
    Kansas City, Missouri Area
    Managed agencies and staff in development of annual integrated marketing plans across unique greetings brands yielding multi-dimensional media strategies and creative that embodied emotional storytelling. Executed all facets of brand development, marketing activation and experiential events, delivering increased brand awareness, national recognition, effective/efficient media usage and positive ROAS.Selected as spokesperson for Signature brand and partnership with Project Runway and NYFW.
  • Hallmark Cards
    Digital Marketing Manager
    Hallmark Cards Aug 2010 - Dec 2014
    Kansas City, Missouri Area
    Authored new approach to digital marketing that resulted in the implementation of a multi- channel, consumer-led engagement media strategy and the launch of a new, nationwide loyalty/CRM program.Guided cross functional team in the execution of on-going creative and media initiatives, and social growth strategies, resulting in positive ROI, expanded social footprint and double-digit engagement.Managed budget, resource allocation, agencies and E2E execution and analysis of all campaigns.
  • Hallmark Cards
    Customer Marketing Manager
    Hallmark Cards Jul 2006 - Aug 2010
    Kansas City, Missouri Area
    Accountable for development and execution of multi-million-dollar, co-branded retailer specific annual marketing plans for Hallmark and Walmart that engaged shoppers and influenced buying decisions. Led marketing team in identification and alignment of shopper insights, business objectives, marketing levers and product news/promotions across both brands, delivering ROI and sales.
  • Hallmark Cards
    Integrated Marketing Manager
    Hallmark Cards Apr 2004 - Jul 2006
    Led the development of retail specific marketing and promotion strategies for 4,000+ specialty stores.Accountable for new product/promotion development, 1:1 marketing execution, consumer conversions and store level performance.
  • Hallmark Cards
    Associate Product Manager
    Hallmark Cards Sep 2002 - Apr 2004
    Managed product portfolio across multiple distribution channels (GM, Supermarket, Pharmacy and Specialty Retail). Responsible for model line management, shopper insights, marketing strategies and profitability.
  • Hallmark Cards
    Advertising And Promotions Manager
    Hallmark Cards Feb 2000 - Sep 2002
    Managed internal and external teams/agencies in the development of B2B national marketing plan for start-up business including rebranding, marketplace positioning, lead generation, advertising and promotion, email and SEO.
  • Castlerock Development, A California Corp
    Senior Marketing And Customer Service Director
    Castlerock Development, A California Corp Jan 1998 - Feb 2000
    San Luis Obispo, California Area
  • Castlerock Development, A California Corp
    Director Of Marketing And Promotions
    Castlerock Development, A California Corp Jun 1995 - Jan 1998
    San Luis Obispo, California Area
  • Castlerock Development, A California Corp
    Assistant Marketing Manager
    Castlerock Development, A California Corp Jun 1993 - Jun 1995
    San Luis Obispo, California Area

Amy Merchant Education Details

Frequently Asked Questions about Amy Merchant

What company does Amy Merchant work for?

Amy Merchant works for Eversana Intouch

What is Amy Merchant's role at the current company?

Amy Merchant's current role is Senior Marketing Leader | Consumer & Brand Marketing | Digital & Relationship Marketing Strategy | Product & Brand Development.

What schools did Amy Merchant attend?

Amy Merchant attended California Polytechnic State University-San Luis Obispo.

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