Amy Miller Email and Phone Number

• Lead global teams in implementing AI/GenAI/ML/DS solutions, driving innovation and thought leadership in AI trends.• Develop data strategy and governance, ensuring next-gen solutions are powered by high-quality data.• Build strong relationships with C-suite executives, enhancing communication and driving strategic decision-making.

Data Science and AI Senior Manager driving digital innovation solutions across a platform of tools (chatbot, data visualization, analytics, machine learning models) to transform business processes at Micron Technology. I am a problem-solver at heart with passions for people, strategy and leadership. My primary responsibilities include guiding business functions (Pricing, Sales, Finance, etc.) to optimize processes where advance technologies can be developed and deployed to drive value for the company.

My team drives solution deployments for the Digital Innovation Center of Excellence (DICE) at FedEx focused on value-add, speed-to-market solutions to internal business teams (globally). Leveraging innovation technologies such as RPA, Chatbot, AI/ML, and Analytics we aim to transform inefficient business processes. Additionally, the DICE program brings project prioritization, governance, and best practices to the business to support innovation implementations.

As a Senior Project Manager for FedEx Services within Accounting/Finance, I worked with my team to implement a Tririga-based Contract Management System. I utilized my technical background and software development life-cycle (SDLC) knowledge to manage multi-million dollar projects from Kick-Off to Go-Live. International work included deployments in Asian Pacific, Europe, Middle East and India.

As Lead Coordinator and subject matter expert (SME) for graduate business courses: provided leadership, vision, and direction to team of 4-8 Academic Coordinators. Built a strong, supportive team that manages/conducts 8-week intensive Business Statistics and Finance courses that reach over 250 U.S and International students per course. Course/Program/Project Management: o Plan/Develop assigned course setup; liaison/interface with IT Support Group to facilitate course content delivery within Blackboard. Cohesively create customized technical components. o Determine best implementation strategy, approaches, and methodology to manage course delivery projects from conception through execution to completion. Ensure seamless operations; minimize ‘hiccups’. o Assess consistency/accuracy of communication between Coordinators and students. Evaluate Coordinators’ grading techniques and ensure objectives are accomplished within established timeframes. o Coordinate with Lead Faculty regarding course content, assignment structure, and deliverable submission timing. Effectively mitigate/resolve escalations and anticipate immediate/future issues and challenges.o Pioneered Lead Coordinator position; highly sought-out and personally requested by multiple Professors. Determined, structured, and authored the Lead roles/responsibilities first published in the CSU Faculty Guide. Financial and Analytical

Project Manager (Supply Chain and Operations Management): Oversaw and managed project to move material sourcing for national network to a different order management and inventory system. Efforts enabled material to arrive on-site 4-5 days earlier. Directed/coordinated 12 employees spanning multiple departments conducting operations in support of project. Completed project on time. Generated follow-up activities; resolved post-production/Go-live issues. Relied upon for technical acumen as Business Analyst / IT Liaison to resolve inventory system issues, research interface errors, and coding bugs. Expertly retested corrected functionality for resolution.Utilized supply chain management experience; efficiently synchronized inventory quantity levels daily for over 3,000 items between Qwest/CenturyLink and 3PL’s PeopleSoft ERP systems. Maintained accuracy rate above 99%. Produced detailed production/project reports.

Performed multiple IT functions for one of the world’s leading organizations providing management consulting, technology, and outsourcing services with operations over 200 cities in 56 countries; and net revenues of $30B for 2014.Project Manager: Oversaw/managed multiple projects for process documentation improvements, IT standard compliance, and standardizing critical customer information within the database using XML to correct redundant/incorrect data. Analyzed/planned work on a release-type basis; created/managed project development and execution of plans. Engineered IT Quality Assurance efforts across three corporate regions. Translated team status and provided weekly updates to client management. Interfaced with four Senior Directors and development managers. Development Lead: Billing SME Programmer/Developer – built company’s first fully integrated billing system using “out of the box” software. Utilizing SDLC; expertly defined requirements: developed detailed designs, customization coding and testing - implemented modules related to taxation, invoicing, and usage. Liaison for third party vendor/Client Management team. Supervised/directed team; managed assignments and workflow with oversight on problem resolution efforts. Data Conversion Developer: Deployment Coordinator for all conversion activities required to support the consolidation of three existing billing systems into one system that would affect over 20 million customer accounts. Supervised/directed two team members; managed coordination across five different application teams. Served as Programming Supervisor for Data Conversion Team; created/conducted training for junior team members. Supervised team of eight managing code accuracy/testing of over 30 modules. Designed, coded, tested, and implemented modules.One of three top-performing team members requested to support the Production release that converted all pilot customers to the newly consolidated billing system.