Amy Moyner Email & Phone Number

Burlington, Iowa, United States

Northlake, Il

Chicago, Il

Currently obtaining certifications in PMP, Agile, Scrum and Lean Six Sigma

Wilmette, Illinois

• Accountable for driving $17M in store revenue, managing P&L and 150 regular store associates (200 with seasonal). Was 1 of 10 store managers chosen out of 250 Bon Ton retail stores to develop, train and execute S.W.A.T initiative program. Major contributor to ideation around the first of a new program to drive customer excellence, customer engagement and events (ran a 10% increase in sales within first month while rest of company ran 5% decrease).• Regional social media captain, trained store management on how to use and utilize social media to promote events (Instagram, Facebook, Twitter, Print Media, and Corporate Website)• Selected to report directly into the SVP and VP during monthly conversations to share new creative ideas to implement within all Bon Ton Stores and also throughout our company (trunk shows, special events, etc.)

Rosemont, Il

• Leading both outlet locations in the Chicago trade area and developing a winning team in customer loyalty, sales, and credit initiatives • Collaborated with Corporate to plan and prioritize weekly floor plans and oversaw projects from planning/development phase to completion• Created innovative F.A.S.T. program to develop, coach and lead the customer experience• Attracted local talent through job fairs in store, in community and at local colleges

Chicago

Store General Manager (Sears Schaumburg, IL)• Promoted to flagship store to turn around morale, teach routine processes and drive desired behaviors resulting in maximized sales, $20M• Understand strengths and motivation of team to deliver results• Planned and delivered new innovative courses to target excellence in strong commitment to customers service, teamwork and selling behaviorsStore General Manager (Sears Irving Park, Chicago, IL)• Partnered with HR to deliver employee orientation and training on new company initiatives • Created positive moral in store by using employee recognition program to promote great behaviors• Increased foot traffic by building relationships with community• Partnered with corporate to adjust product line to reflect local demographic audience, resulting in revenue increase within 3 months, $24M• Led store to top 100 on location balanced scorecard within first 6 months by setting and communicating high standards and providing the tools needed to be successfulStore General Manager (Sears Joliet, IL) • Ran a $1.2 million increase in one year by building a relationship with mall management which generated grass roots marketing to the community at no cost, $18M• Found more efficient and better ways to operate during everyday activities such as truck process and merchandising behaviors• Improved ranking to 14th in the nation on location balanced scorecard by impacting associate behavior, implementing company playbook, which resulted in better customer experience and increased sales• Partnered with regional HR and district management to review Skype interviews and hire interns for the district and regionStore General Manager (Sears Ravenswood, Chicago, IL)• Improved store from worst performing in the nation to top 100 within one year by creating standardized processes, coaching, and sales driven behaviors• Influence tenured employees by leading by example and formalizing a motivating training process

Greater Chicago Area

• Partnered with local businesses to advertise national, regional and local events• Exceeded sale goals by 10-30% by hosting marketing events in regional stores

Responsible for appearance of department and merchandise, pricing integrity, inventory control and increase of margin and salesTraining, coaching and directing the efforts of sales associates in sales and customer satisfaction goals through teamwork and leadershipAbility to manage associates and teams in achievement of performance and sales goalFlexibility to perform multiple tasks in different departments as required by work flow and initiativesAdept at working at a fast-paced atmosphere with frequent interruptions and ability to adapt quickly to new environmentsComfortable working in diverse groups with the ability to unite the group in achieving a common goalResponsible for creating strong relationships with customers and creating “WOW” experiences among our associates and customersRecognitionsAnd Honors: Top Performance Leader in Home Appliance in overall performance 2008 and 2009

Bachelor'S Degree, Communication, General

B.A, Communication Studies

Associate Of Arts Degree