Amy Muller Email and Phone Number

Certifications:Epic Client Systems Administrator: HyperspaceEpic Client Systems Administrator: BLOB, Business Continuity Access, and PrintingEpic Client Systems Administrator: Hyperspace Web and InterconnectEpic Client Systems Administrator: Care EverywhereEpic Client Systems Administrator: MyChart, MyChart Mobile, and EpicCare LinkMonitoring and maintaining all Epic servers, including server patching and security vulnerabilitiesReplaced all Epic servers with 2019 OS, including documentation, application testing coordination and go live strategyResponsible for migrating our training environment to AWS, including build, application installation, load balancing and network data flow documentationPrimary Epic update and upgrade resource, including Nova Note review, internal documentation for each timeline and change management processResponsible for documenting, maintaining and replacing all Epic SSL certificatesUnderstand performance metrics, monitoring system performance, and troubleshooting issuesAssist in the configuration and troubleshooting of integrated third-party software and peripheralsCreate and maintain a Group Policy to address Citrix Hyperspace browser redirection for the transition from Internet Explorer to Microsoft Edge/Google ChromeExperience troubleshooting load balancing, firewall policies, DNS routingExperience installing and troubleshooting Welcome, Welcome Mobile, and BCA PCWrite and maintain scripts to improve system management tasksExperience implementing and troubleshooting printersParticipate in on-call rotationEngage in capacity planning exercises to ensure adequate system resources

Acts as first level escalation point for teamWorks closely with technical and non-technical teams to perform root cause analysis for major incidentsServe as primary resource for all application upgrades including third party softwareResponsible for performing and coordinating ongoing application maintenanceResponsible for managing and supporting all application environmentsResponsible for mentoring team membersApplication coordinator for data center migrationsResponsible for preparing, providing and explaining items for annual SOC 1 audit

Analyze data discrepancies and application errors in enterprise applications including CCMS, Facets, Visual Cactus and Optum Grouper/PricersSupport HR department systems and ad-hoc projectsLead effort to upgrade critical software components and coordinated impacted business unitsCoordinate with vendors to ensure successful implementation and support of updates to critical business systemsResponsible for implementation and support of MOVEit Central software to replace existing file transmission processesCreate and maintain documentation for various processes and targeted troubleshooting utilized by Application Support teamWork closely with team to address critical production issues in a timely mannerIndependently perform root-cause analysis of errors and issues reported by business usersEnsure that changes to production systems are properly tracked and approved in conjunction with the Change Advisory Board

Maintain and enhance web based defined benefit pension system that maintains participant data, produces benefit calculations and generates trustee payment feeds.Maintain and enhance windows based system that produces HIPAA 834 and text layout eligibility feeds, client customized payroll feeds, and custom reports.Maintain and enhance web based system that manages plan setup data and produces XML feed that is uploaded to third party investment web tool.

Work with a team of individuals customizing a web based defined benefit pension system. In charge of identifying the client’s needs and determine how our system can meet their requirements, work with the client to obtain data, map existing database to our database layouts, translate plan documentation into specifications for the programmers, prepare all necessary outputs, such as reports and correspondence, test the system for functionality and plan specific requirements

Performed annual actuarial and administrative work for mid-size clients, including the preparation of PBGC filings, 5500 and other government filings, benefit calculations, Funding and FAS 87/132 valuations. Involved in extensive data analysis