Amy Nuthall Email and Phone Number

- Respond to all enquires in a timely, confident and professional manner, displaying a clear and comprehensive knowledge of the venue.- Have knowledge of the venues' cash handling and security procedures.- Understanding the needs of all clients tailored for each individual piece of business.- Organising our weekly apprentices in house using different systems and performing a weekly welcome meeting to ensure any issues have been dealt with and making sure the safeguarding procedure is being followed in the hotel.- Sending corporate clients invoices.- Organising Personnel Files.- Posting payments daily and reconciling the payments against the invoice.- Chasing daily for payments past the agreed payment terms.- Attending Head of Department meetings.- Attending weekly function sheet meetings.- Completing the revenue & forecast upload on a weekly basis.- Banking all cash that comes into the hotel on a weekly basis.- Batching invoices for payment.- Finalising payroll for the hotel each month- Completing End of Month financial tasks for the hotel.- In control of Payroll on a month basis for the whole hotel- Working on Sage for all incoming invoices, updating GRNI ready for payment.

- Reservations & Groups Agent for small and large bookings to fulfil the needs of every client.- Respond to all enquires in a timely, confident and professional manner, displaying a clear and comprehensive knowledge of the venue.- Meeting and greeting potential new clients out of the business and presenting the company to them.- Analysing the rates from our competitors by taking calls or asking clients where they have previously been so we can make a decision on the rate we are charging in regards to large group bookings.- Identifying potential new sales leads and passing them onto the sales team to follow them up.- Performing venue show rounds to company standard, whilst upselling the product.- Maximise customer satisfaction and venue revenue by promoting the services and facilities to all guests.- Have knowledge of the venue’s cash handling and security procedures.- Understanding the needs of all clients tailored for each individual piece of business.- Communicating with all departments to ensure the optimum level of service is delivered to each event.- Organising our weekly apprentices’ in house using different systems and performing a weekly welcome meeting to ensure any issues have been dealt with and making sure the safeguarding procedure is being followed in the venue.- Chasing for outstanding invoices.- During my time working here we also completed a company take-over, from the Radisson Hotel Group to now be managed by Accor Hotels/Proark UK Hotels ltd. I played a vital part in making sure this transition ran smoothly for all the clients using the hotel, and making sure I kept them informed at all times.

- Setting the restaurant and briefing staff for service.- Safe Checks, ordering stock, checking wages are accurate, processing wages.- Meet and greeting the guests.- Training new staff to company standard.- Hosting regular team meetings.- Preparing the rotas, checking the rotas, signing in and out sheet.- Giving top class service to customers and making sure the restaurant is maintained, clean and tidy.- Supervised the front and back of house team to achieve excellent results.- Processing financial data.