Amy O. Email and Phone Number

- Provide customers with assistance, support, education and advice pertaining to general enquiries regarding S2 Pharmacy Medication as well as pharmacy products and services- Assist with sales processes, orders and billing at the register computer system, utilising "Retail Manager" POS (point-of-sale) computer program to process pharmacy items and prescription medication - including answering and handling customer phone enquiries, managing customer Click-and-collect orders, looking up inventory for customers to inform them about correct stock information and data, and providing general administrative duties- Relay information clearly between customer and pharmacist, in order to assist customers with health queries and issues - thereby providing thorough and responsible communication and departing of information between these parties- Replenish stock and maintain inventory levels, managing stock on the pharmacy floor and setting up displays for catalogue promotions - involving prioritising, team work, organisation, efficiency and multitasking- Involved in helping to fundraise by asking for customer donations in support of social and medical causes such as FightMND (motor neurone disease), Gotcha4Life Foundation (mental illness) and Save Our Sons (muscular dystrophy)- Open and close the store following procedures to tidy and organise - involving prioritisation, effective time management and multitasking skills

- Provided assistance, information and support to customers regarding S2 Pharmacy Medication and pharmacy products- Accepted incoming prescriptions- Managed and ordered stock to maintain inventory levels using computer stock management software

- Completed data entry and filing duties through processing and invoicing orders and credit claims with accuracy and efficiency using Outlook and Netsuite software, while liaising with sales and warehouse teams to ensure prompt dispatch and superior customer service- Contacted and helped customers with their orders and payment processing via phone and email- Answered inbound phonecalls and provided efficient communication to customers regarding product information, stock levels and distribution processes- Replied to customer and consumer queries via phone and email - including providing timely written responses to customers regarding such orders - Liaised with and supported customers, colleagues and sales representatives - thereby building positive and responsible relationships with people, employees and stakeholders- Upholded company values of managing and distributing organic, natural and eco-products to consumers and industry, thereby promoting Fair Trade values and equity between consumers and producers in developing or marginalised countries and regions - Promoted Organic Trader products and company core values of Sustainability, Integrity and Respect

- Provided reliable and amicable customer service in all sections of pharmacy assisting and advising 100+ customers a day with health, medical and cosmetic needs regarding S2 Pharmacy Medication, products and services- Built solid, trusting and caring relationships with customers in order to support their health, medicinal and well-being needs- Assisted with register duties involving using "POS-Works" computer software to process pharmacy item and prescription medication sales, handling phone enquiries and general administrative duties- Assisted in dispensary accepting customer prescriptions and handing out prescription medication upon pharmacist approval- Accumulated knowledge through iTherapeutics online training about pharmacy products and their purposes to thereby advise customers appropriately- Contributed to stock rotation and upkeep, invoice marking- Labelled S3 Pharmacist Only medication with accuracy- Relayed information clearly and accurately between pharmacist and customer- Encouraged clients regarding health, wellbeing and mental health goals- Managed customer loyalty program and contributed to administration duties assisting pharmacist - including filing and paperwork- Closed the store following procedures to count tills and tidy

- Attended responsibly to customer enquiries and needs regarding S2 pharmacy medication and pharmacy products in all pharmacy sections- Operated register system using POS-Works software to process the sales and records of items and medication- Utilised various computer software programs to order, transfer and manage stock - including Symbion, BuyItRight and FredNXT- Assisted in dispensary accepting incoming prescriptions and handing out dispensed medication upon pharmacist approval- Completed invoicing duties using Excel spreadsheet software- Relayed information to pharmacist efficiently- Marked off and put away S3 (Pharmacist Only) and S4 (Prescription) medication at dispensary- Replenished and managed stock- Took blood pressure readings for customers

- Provided responsible customer service and imparted product knowledge regarding candleware and other products to customers, thereby building strong and amicable relationships with customer base- Unpacked and replenished stock while maintaining store tidiness

- Provided efficient, informed and friendly customer service regarding bedware, bathware and tableware products to a large customer base -Processed sales at the register system, utilising computer platforms to put through sales and look up stock inventory levels- Assisted with stock unpacking and replenishment, and general store duties

- Surveyed urban park visitors in Sydney Olympic Park and Sydney City parks in collation of qualitative and quantitative information for local and state Government planning, maintenance, and management purposes (Sydney City Council, Sydney Olympic Park Authority and Parramatta Council)- Communicated appropriately with varied-demographic and culturally-diverse park visitors in outdoor environments utilising adapted interview skills- Contributed to collection of socio-environmental data to inform open space, recreational, and asset strategic planning and management procedures implemented within a local government area or by local council- Collected quantitative and qualitative data pertaining to human use of Sydney Park in order to assist council planning measures- Conducted surveys in Paddington