Amy Parrow Email & Phone Number

United States

U.S. LBM is one of the leading and fastest-growing distributors of specialty building materials in the United States, with a team of over 16,000 employees nationwide. Since our founding in 2009, we have acquired over 60 companies and have expanded to more than 500 locations serving 37 states. Manage credit and collection teams for 14 divisions. Enhance and implement credit policies for operational management, ensuring compliance and regulatory requirements. . Overseeing $220M in receivables and addressing serious collection matters including serious collection matters including legal negotiations. Collaboration with Corporate accounting and division sales team is crucial to establishing and maintaining bad debt reserves. Provide key performance indicators and performance reports to executive leadership. Maintain strong relationships and foster good communication with division leadership concerning accounts receivable and credit performance.Achievements:*Spearheaded electronic credit application with built-in workflow for better risk assessment and increased customer satisfaction by 20%.* Created and implemented department policies and processes which have assisted in more sound credit decisions.* Restructured underperforming divisions, engaged customers to identify root causes of issues, and recovered $5M in past-due receivables within 5 months via ACH plans and credit card payments* Developed and implemented order-to-cash strategies which increased billing accuracy by 25%, decreased DSO by 30 %, and reduced bad debt by 20%.* Provide monthly strategies to each division to maximize customer contact with an average of 30% increase.

Rochester, New York

EC Scott Group is a business-to-business luxury beauty distributor.Managing Credit, Collections, and Accounts Receivable while providing exceptional service. Provided weekly key performance indicators and performance reports to the company president. Collaborated closely with the sales team to ensure increased customer satisfaction.Achievements:* Created and implemented a workflow for billing issues and disputes helping to track root the cause and provide status on resolution which increased billing accuracy by 25% and customer satisfaction.* Formulated and implemented departmental strategies and processes which reduced bad debt by 95% within 9 months.* Developed written departmental procedures and policies.* Reduced department size by 50% due to training, workflows, and strategies.* Streamlined order-to-cash processes, enhancing report accuracy and decision-making efficiency.

Rochester, New York

Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we have expanded into software and services.Maintaining exceptional customer relations while overseeing $500 million in A/R each month. Managed complex billing and reporting requirements for a customer base that included numerous Fortune 100 companies in sectors such as manufacturing, energy, technology, government, and financial services. Achievements:* Developed a KPI program for tracking employee progress by creating a 12-month performance document to facilitate regular reviews and drive continuous improvements.* Drove substantial enhancements in staff performance and decreased Days Sales Outstanding (DSO) to 30 days, increasing billing accuracy by 25% and boosting cash flow by 35%.* Reduced the 90-day balance from $2.5M to $125k within 6 months by collaborating with upper management and implementing strategies to optimize the financial standing.*Streamlined Department processes and procedures, enhancing documentation accessibility and accuracy.

Paychex is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Managed the daily operations of the department leading a team of 21; hiring, developing, and motivating staff. * Lead second-tier collections team implementing strategies that reduced DSO by 10 days and bad debt by 15%. *Created and implemented a company-wide imaging system with a built-in workflow that decreased product setup time by 85% with first-year savings of $500k. This also increased information security, and customer satisfaction by reducing onboarding time.*Reduced all aging by 32% through strategic recovery processes.* Conducted inter-department Kaizens reviewing workflows and finding solutions for boosting accuracy and efficiency.

Bachelor'S Degree, Fashion Merchandising And Buying, 3.5

Associate'S Degree, Fashion Merchandising, 3.4