Ux Optimization And Compliance Manager
CurrentResponsible for ensuring universal access to digital APA properties and validating optimal user experiences across all APA touchpoints.Works with the Office of General Counsel (OGC) to determine association-wide content accessibility standards, and ensures they are met by developing processes and documentation to support them.Defines desired outcomes resulting from positive UX and develop KPIs to measure and track these outcomes.Designs test plans for new UX experiences, manages the testing of products and experiences, and makes recommendations for improvementsDefines desired outcomes resulting from positive UX and develop KPIs to measure and track these outcomes.Develops training materials for staff and provides feedback and guidance to improve UX and accessibility.