Amy Pearson Email & Phone Number

Des Moines, Iowa, United States

Des Moines, Iowa Area

Des Moines, Iowa Area

West Des Moines, Iowa

Business analyst on the Risk Evaluation Management team.

Johnston, Iowa

• Support and maintain FIS (field information sales system)
• Troubleshoot system problems
• Coordinate with business partners and developers to resolve issues

Des Moines, Iowa

• Analyze requirements, processes, work flows and systems by working with business unit members to understand, document, and interpret analysis into a comprehensive business solution
• Develop and implement client deliverables by conducting discovery sessions, gathering data, performing data analysis, and creating functional requirement documentation
• Conduct business case analysis by researching to understand the business problem, defining the system scope and objectives… Show more
• Conduct business case analysis by researching to understand the business problem, defining the system scope and objectives, developing/formulating solutions
• Assist project managers, IT users and developers in researching issues resulting in the modification of existing information and processes
• Create and maintain an effective working relationship between users and the IT department

West Des Moines, Iowa

• Developed Software Training Manual for new help desk team supporting CROWNWeb software
• Responsible for ongoing training for Tier 1 and Tier 2 help desk agents
• Provide daily support for Tier 1 and Tier 2 help desk phone agents
• Create monthly newsletters for team
• Maintain and Update internal web page
• Manage government memo process

• Technical support for users of I-Count, the statewide Homeless Management Information System(HMIS) used by most homeless agencies across Iowa
• Maintain HMIS data quality and data quality procedures
• Developed software training for new HUD program – Homeless Prevention and Rapid Re-housing Program (HPRP)
• Software training for HPRP grant homeless agencies
• Documentation development for end users as well as for internal system administrative processes

• Update test cases and other documentation
• Evaluate and test the functional aspects of new and modified software programs
• Follow test case plan for validation of data
• Write new test cases

• Test software against current software installed on user’s computer
• Distribute/Install new software
• Document software install instructions
• Novell File Migration project

• Provide second level technical end-user support for Prolog Manager and Prolog Website for 1200 users
• Maintain operation of the databridge to ensure data integrity in transferring 1.5 million dollars from Prolog to J.D. Edwards nightly
• Test and implement software releases of Prolog Manager, Prolog Website, coordinating with the databridge and J.D. Edwards
• Maintain software testing plan
• Design and maintain Crystal Reports
• Development and maintenance of documentation of… Show more

• Provide end-user support for Windows XP, 2000, and 2003 operating systems for 175 PC’s and 91 thin clients
• Receive and log trouble calls for computer hardware, software, printer, and network problems
• Maintain hardware and software inventory
• Preventative maintenance of computer equipment as scheduled
• Responsible for installation of computer hardware, software, printers, and network equipment
• Supervise IT interns

Bachelor Of Science, Child And Family Studies

Bachelor'S Degree, Child And Family Services