Amy Pearson Email & Phone Number

Ankeny, Ia, Us

Des Moines, Iowa, United States

Des Moines, Iowa Area

Des Moines, Iowa Area

West Des Moines, Iowa

Business analyst on the Risk Evaluation Management team.

Johnston, Iowa

• Support and maintain FIS (field information sales system)• Troubleshoot system problems• Coordinate with business partners and developers to resolve issues

Des Moines, Iowa

• Analyze requirements, processes, work flows and systems by working with business unit members to understand, document, and interpret analysis into a comprehensive business solution• Develop and implement client deliverables by conducting discovery sessions, gathering data, performing data analysis, and creating functional requirement documentation• Conduct business case analysis by researching to understand the business problem, defining the system scope and objectives… Show more • Analyze requirements, processes, work flows and systems by working with business unit members to understand, document, and interpret analysis into a comprehensive business solution• Develop and implement client deliverables by conducting discovery sessions, gathering data, performing data analysis, and creating functional requirement documentation• Conduct business case analysis by researching to understand the business problem, defining the system scope and objectives, developing/formulating solutions • Assist project managers, IT users and developers in researching issues resulting in the modification of existing information and processes • Create and maintain an effective working relationship between users and the IT department• Design, document and implement changes to work flows, business practices or business systems• Write SQL queries to pull data on transactions, holdings, and bank data• Prepare functional test plans for any new applications development and perform functional testing to minimize production errors Show less

West Des Moines, Iowa

•Developed Software Training Manual for new help desk team supporting CROWNWeb software•Responsible for ongoing training for Tier 1 and Tier 2 help desk agents•Provide daily support for Tier 1 and Tier 2 help desk phone agents•Create monthly newsletters for team•Maintain and Update internal web page•Manage government memo process

•Technical support for users of I-Count, the statewide Homeless Management Information System(HMIS) used by most homeless agencies across Iowa•Maintain HMIS data quality and data quality procedures•Developed software training for new HUD program – Homeless Prevention and Rapid Re-housing Program (HPRP)•Software training for HPRP grant homeless agencies•Documentation development for end users as well as for internal system administrative processes

•Update test cases and other documentation•Evaluate and test the functional aspects of new and modified software programs•Follow test case plan for validation of data•Write new test cases

•Test software against current software installed on user’s computer•Distribute/Install new software •Document software install instructions•Novell File Migration project

•Provide second level technical end-user support for Prolog Manager and Prolog Website for 1200 users•Maintain operation of the databridge to ensure data integrity in transferring 1.5 million dollars from Prolog to J.D. Edwards nightly •Test and implement software releases of Prolog Manager, Prolog Website, coordinating with the databridge and J.D. Edwards•Maintain software testing plan•Design and maintain Crystal Reports•Development and maintenance of documentation of… Show more •Provide second level technical end-user support for Prolog Manager and Prolog Website for 1200 users•Maintain operation of the databridge to ensure data integrity in transferring 1.5 million dollars from Prolog to J.D. Edwards nightly •Test and implement software releases of Prolog Manager, Prolog Website, coordinating with the databridge and J.D. Edwards•Maintain software testing plan•Design and maintain Crystal Reports•Development and maintenance of documentation of troubleshooting and configuration procedures•Assist in on-going training for first level support and for end users•Assist in supervision of IT Interns•Assist in administration of corporate intranet site •Manage Prolog Website•Manage SQL Server 2000 Prolog databases•Manage SQL Server 2005 Prolog databases Show less

•Provide end-user support for Windows XP, 2000, and 2003 operating systems for 175 PC’s and 91 thin clients•Receive and log trouble calls for computer hardware, software, printer, and network problems•Maintain hardware and software inventory •Preventative maintenance of computer equipment as scheduled •Responsible for installation of computer hardware, software, printers, and network equipment•Supervise IT interns•Phone and voice mail system support•Active Directory… Show more •Provide end-user support for Windows XP, 2000, and 2003 operating systems for 175 PC’s and 91 thin clients•Receive and log trouble calls for computer hardware, software, printer, and network problems•Maintain hardware and software inventory •Preventative maintenance of computer equipment as scheduled •Responsible for installation of computer hardware, software, printers, and network equipment•Supervise IT interns•Phone and voice mail system support•Active Directory •Responsible for daily operation and backups for servers and PC’s•Development and maintenance of documentation of troubleshooting and configuration procedures•Provide after hours on-call support Show less

Bachelor Of Science, Child And Family Studies

Bachelor'S Degree, Child And Family Services