Amy Pham Email and Phone Number

· Offered technical support to 480 company clients, including hardware, software, and databases.· Experienced in software management, hardware management, cloud services, project management, account management, security management, cable management, and helpdesk.· Prioritized tier 1, tier 2, tier 3 issues and self-managed tasks.· Installed and configured a SDWAN network for 26 company sites to enhance connectivity and efficiency for end users.· Lead companywide ISP changeover to VoIP system.· Initiated and completed cabling enhancements in multiple sites of Cat5 and Cat6 in addition to termination of keystones, switches, patch panels, and firewalls. · Managed security with use of multiple platforms including Atera, Meraki, ISPs, G Suite, and Microsoft.· Produced spreadsheets, data collection and input, organized documentation, scheduling, and ordering.

· Collaborated with colleagues and clients to ensure exceptional guest experience · Followed up on discrepancies between establishment and guests in a timely manner· Used point of sale system and other technical systems as needed by organization

· Forecasted sales with use of weekly, monthly, and/or yearly historical data· Obtained and reported daily and monthly sales reports to manager and owner· Assisted in recruitment and training of employees· Assisted in recruitment and training of employees, scheduling, ordering, and purchasing· Implemented new inventory system, leading to a decrease in ordering issues and waste of product