Amy Phillips Email & Phone Number

Past roles in Information Technology, Performance Excellence Group, Operations, and Marketing with an emphasis on training, implementation, project management and providing superior service to customers. • Built and maintained strong working relationships with IT, end users, home office and branch personnel, processing and business units and encouraged communication and collaboration.• Led a team of business analysts, trainers and training analysts providing training and support to customers which included helping design, test, document, and provide second-level support to users of on-line insurance systems. Worked closely with IT, business units, end-users and outside vendors in planning curriculum, logistics and training needs.• Participated in many cross-functional project teams both as project leader and team participant. Exceptional facilitation and negotiation skills. Holds a Six Sigma black belt designation and certificate in project management.

Listed skills include Insurance, Training, Leadership, Business Analysis, and 18 others.

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  Pennwest Clarion

  Management, Marketing