-Lead Agile Transformation across Commerce, Customer Experience, Data and Reporting teams, including change management, communication, and adherence to practices and standards across organization-Lead change management within the matrix organization. Work closely with leadership and coaches, developing strategies to support and drive change-Solution Train Engineer across 3 Agile Release Trains for Services, Digital and Customer ARTS, with 15 scrum teams across trains, leading over 300 team members and leaders to deliver value-Lead coordination of PI planning with Release Train Engineers and facilitate Solution Train events, including preparing for PI Planning and retrospectives-Lead team of 25, with 5 direct reports consisting of Release Train Engineers, SAFe Coaches, and Manager of Scrum Masters-Manage Agile Transformation Budget including coaching, training, and certifications

-Leader in Agile Transformation pilot leveraging SAFe framework, including change management, communication and adherence to practices and standards across organization-Plan and facilitate Program Increment events, including Program Increment Planning, Inspect and Adapt, Scrum of Scrums and Scrum Master Community of Practice-Managed team of 125 to deliver multiple technology initiatives for Services business building a new Pets Hotel and Doggie Day Camp booking system and continuing to enhance Salon System-Managed 3 direct reports-Managed $10M cross-functional budget

-Managed multiple IT projects for Services business, responsible for leading cross-functional teams, planning, communicating, organizing, budgeting and day to day management to ensure deliverables are met within in scope, budget and on time-Led new Salon Services System program, including crafting business case, detailed costs, and communication to gain approval from Executive Leadership. Led cross functional business, IT teams and 3rd party technical vendor partnerships to plan and execute within strict deadlines-Managed $40M cross-functional budget-Managed 3rd party System Integration vendor, including review and execution of Statements of Work, building relationships, and ensuring teams are aligned and meeting goals-Led IT Medallia project team, implementing a Voice of Customer solution to the enterprise, allowing for strategic business decisions based on customer needs-Led new Digital Sign and Ticker capabilities in the new Groomery locations. Managed cross-functional teams in IT, Marketing, Services Business, and 3rd party vendors, successfully implementing new hardware, CMS, and new business operations-Lead cross-functional teams to bring additional workstations into Grooming Salons, allowing for an 33% reduction in customer wait time increase in Salon productivity-Received CIO Best in Show Award, September 2017-Received IT Top Dog Award, April 2019. Elected and voted for by 400+ IT team members and leaders

-Managed planning, driving, and execution of technical capabilities for Services business, including applications supporting, Grooming, PetsHotel, Doggie Day Camp, Training, Services Reservation Center, and Dog Walking-Implemented Continuous Delivery for Grooming business, including implementing roles and responsibilities on cross-functional teams, release and sprint planning, use of JIRA & Confluence tools planning, and QA automation-Delivered Vibes text messaging and Salesforce email capabilities within Grooming application, allowing for enterprise alignment for greater marketing flexibility and one view for customer communication-Managed 3rd party development vendor, including review and execution of Statements of Work, building relationships, and ensuring teams are aligned and meeting goals-Developed partnership with IT reporting team, built bridges between reporting and business partners. -Drove implementation of Services Reporting Subject Matter Experts and monthly design reviews between IT and business partners allowing for reporting to quickly adapt to business needs and meet enterprise reporting governance guidelines-Implemented distribution of District Academy Trainer (DAT) iPads and ability for DATs to access and input time directly in Kronos, savings of $20K per year in administration work-Coached and supported Sr. Analyst, resulting in associate promoting to Lead Analyst

Recognized for consistent on-time, on-budget performance, promoted from Merchandise Presentation roles to senior-level position in PetSmart’s Ecommerce department in 2015. Led cross-functional partnerships between technology and merchandising teams to support organization initiatives, enhance technology and resolve issues. Developed new team structure to increase productivity and ensure long-term success.-Led Content strategy and team for item level photography, copy, video, size guides, and ratings and reviews. Oversaw sample and asset management of 40K SKUs, supporting $85M business, improving customers’ purchasing and overall experience-Led and coordinated new customer service issue resolution process between merchandise presentation team and eBay call center reducing customer inquiries by 45%.-Created Image & Copy Standards for products on PetSmart.com. Leveraged voice of the customer and analytics to provide information on making a purchase decision.

Following earlier career success as Merchandising Specialist and HR Operations Team Lead, promoted to this position in 2011, leading site-wide merchandising content development and implementation for enhanced product data on Target.com. Trained hundreds of merchants on product content through effective presentations, driving awareness and understanding of content impact to achieving customer satisfaction and business goals.-Managed category site taxonomy, partnering with merchants to ensure taxonomy and product location were aligned with business strategy and objectives-Created, managed, and led site navigation strategy meetings, providing role clarity, increased productivity, focus on customer insights and SEO tools resulting in improved experience-Received Directors Award for transforming manual to automated browsing on Target.com-As HR Operations team lead, oversaw Benefits and Processing teams, and Quality Assurance and Leave of Absence teams, managing productivity, processes, and performance through KPIs-As Merchandising Specialist, managed more than $175M in vendor income. Created new vendor income audit process, uncovering $1M+ in additional vendor income