Amy Pullen Email & Phone Number

Blue Ash, Ohio

• Responsible for answering phones, direct calls and taking messages in EMR.
• Scheduling and cancelling patient appointments.
• Inputting demographics and insurance information on each patient.
• Applies co pays and balances to patient accounts.
• Responsible for inputting daily charges for office visits.
• Reviewing unpaid claims reports, obtaining information on claim status and denials from insurance companies. Reprocessing claims if needed.

• Medical Records Tech
• Responsible for all outpatient medical records.
• Faxing and receiving signed Plans of Care for Physical, Occupational and Speech Therapist.
• Manage all active and discharge charts in a numerical filing system.
• Responsible to fill all medical records request for Inpatient and Outpatient. (approx 75-80 request a week)
• Maintains patient confidentiality and all HIPPA guidelines.

• Front Office Team Leader
• Provides direct oversight to the front office staff and functions.
• Prepares office for daily activities (i.e. run appointment schedules, locate charts)
• Collect and post co payments at the time of service and log appropriately
• Properly, professionally and efficiently answer and screen incoming telephone calls, taking messages and providing information.
• Check in patients, verify and update demographic and insurance information at every visit.

Certification, Medical Insurance Coding Specialist/Coder

Certificates, Medical Terminology, Anatomy

Computer Science