Amy Putnam Email & Phone Number

Ann Arbor, MI, US

Ann Arbor, Michigan, United States

Ann Arbor, Michigan, United States

Ann Arbor, Michigan, United States

Detroit, Michigan, United States

• Independently designed and spearheaded a project that collected data and created a database that I presented to the Chief Strategy Officer that led to informed and actionable decisions.
• Coordinated and organized specialty clinic appointments with primary care physicians (PCPs) and staff.
• Collaborated with team to improve and modernize communications and revise appointment request forms.
• Managed conflict resolution and promoted service recovery with dissatisfied PCPs and families.
• Improved the communication process between area PCPs, staff, and patients’ families to effectively schedule appointments and follow up.Consistently the top-performing coordinator by increasing total annual appointment.

• Developed the Direct Admit Concierge (DAC) program to text and call and greet parents/guardians of the children being directly admitted to the hospital.
• Marketed DAC program to PCPs and onboarded area Emergency Medical Technicians and Paramedics.
• Created custom texting script based off real-life scenarios used by all DAC and continued to adapt as needed based on business scenarios (i.e., COVID-19 restrictions).
• Trained and mentored staff to grow the program to be 24 hours a day, every day.
• Presented poster “Growing Specialty Hospital Business with a Synthesis of Empathy and Operations Improvement: A Direct Admission Concierge Case Study” at Evidence Based Nursing Conference.

• Cared for suicidal and aggressive patients and acted swiftly to reduce risk of harm to themselves or others
• Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
• Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods

Detroit, Michigan, United States

Provided safety interventions and direct patient care, as needed, while providing attention to specific patients' behavioral needs

Lansing, Michigan, United States

• Provided compassionate care for grieving patients and their families
• Coordinated patient care/ family needs at time of death; assisted nursing/support personnel
• Worked with medical teams, patients and families to implement effective treatment plans
• Directed volunteers in patients' care and trained new overnight caregivers

Master Of Public Health - Mph, Environmental Health

Bachelor Of Science - Bs, Crop And Soil Sciences