A domiciliary care agency specialising in Mental Health and physical health care within North East Lincolnshire.Confident working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Developed and rebranded NAVIGO Extra. Quadrupled self-funder hours with continued growth. Reporting to the Directors bi monthly, producing reports and presenting information at Board level.Working in partnership with a local charity to provide supported living to a 12 apartment building. Managed the recruitment of new staff members, meetings with commissioners to ensure enough funding hours are available and on going support for the service. Having a good understanding of all local agencies and working together to find funding and service development opportunities. Responsible for keeping up to date policies, ensuring weekly meeting with the senior team at NAVIGO Extra, heading up monthly staff meetings.As the registered manager I was legally responsible for compliance of the Health and Social care Act 2008.

My role was to manage the ancillary functions that support the acute mental health teams across three different locations throughout North East Lincolnshire. I was part of the project team that created the award winning 26 bed in patient facility at Harrison House. I was responsible for 4 main budgets totalling around £1.5 million this included Domestics & laundry team (18 staff members), 2 catering teams (2 kitchens, 9 staff members) Main reception and delivery of service user records for NAViGO. This was a fast pasted and ever changing environment. I was part of many teams across the 3 sites and ensured the different departments met and maintained nutritional and environmental standards whilst delivering the service to budget. Responsible for the daily management of department leads, liaising with ward managers, reporting into board level. Ensuring high standards for CQC, Royal College of psychiatrists and local authorities inspections were adhered to at all times. This role also provided a unique environment for service users to learn work based skilled thought out the workforce. Service users were encouraged to work along side staff members provide an opportunity for training, understanding, knowledge, education and skills.

Within a short period of time I gained new clients and won old clients back to PTR. I tendered and won contracts to ensure PTR was sole supplier to many factories that are situated within Grimsby and North East Lincolnshire. My desk when I started was averaging around 20 - 30 temps out to work per day when I left it was average a 100 per day. My main client group was industrial, but I also placed permanent commercial candidates too.

Spring Personnel opened a new branch in Grimsby and I was asked to join their team to develop the temporary desk. This was a challenge as I was use to selling a brand that was well established within the Grimsby area. I developed the desk with some good success; I established a steady supply of administration temps to North Lindsey District Council. I won industrial clients that I was unable to do so before. The desk became successful and grew in numbers. This was backed by winning sole supply for a local printing firm within the area.