VP of Branch BankingFirst National Bank | May 2015 - Present | 5 years 4 monthsEnsure that all branch personnel are focused on delivering asuperior customer experience. Implemented sales and coaching strategies to assist retail staffin achieving and exceeding individual and branch goals.Assist in the development of procedures to support regulatorycompliance while supporting maximum opportunity for revenuegrowth and minimizing risk/loss for the bank. Oversee the development and expansion of customerrelationships in support of established branch objectives and tomeet the revenue/profitability goals.Coordinate the business and community development activitiesthat generate new branch business for the entire market.Facilitate monthly sales meetings and weekly employee huddles.Perform and review quarterly branch audits to bank andregulator expectations. Engaged employees in business processes with positivemotivational techniques. Enhanced branch production rates by handling staff conflicts,evaluations, hiring/termination processes, coaching employeeson company protocol and company goals. Recruited, interviewed, hired and trained employees andimplemented mentoring program to promote positive feedback and engagement. Identified and capitalized on community business opportunities with effective networking. Boosted branch sales by developing and deepening customer relationships. Maintained confidentiality of bank records and clientinformation to prevent mishandling of data and potential breaches. Submitted loan applications to loan underwriter for verification and recommendation. Assessed employee performance and developed improvement plans. Assessed budget plans and present costs to forecast trends and recommend changes.Gathered and reviewed customer feedback to improve operations. Managed multiple branches with average of $200 millions in deposits. Interviewed and hired talented individuals with top-levelstrengths, improving organizational talent and skill set. Personal SummaryI am energized and fulfilled by making a difference in people lives. I love to creatively problem solve and always strive to show up with a curious and positive mindset.Emergenetics Profile -29% Conceptual, 47% Social, 11% Structural, 14% Analytical83% Expressiveness, 59% Assertiveness, 95% FlexibilityMyers Briggs Type Indicator -ENFP - The ChampionExtraverted, Intuitive, Feeling, Perceiving