As a Project Manager at Gregory Group PMO, I’m at the forefront of driving business transformation and change initiatives across the organization. I manage the full delivery of these projects, which are key to boosting business growth and enhancing operational efficiency. My journey began with optimising processes, with a keen interest in identifying inefficiencies within workflows and departments. By analysing existing processes, I was able to implement targeted improvements that not only streamlined operations but also significantly reduced turnaround times.I’m good at spotting project risks and know when to raise issues with stakeholders to keep everything on track. I work closely with the Group Technology team, helping with process mapping and implementing changes that foster a culture of continuous improvement. I also play a part in refining project governance processes, always looking for innovative ways to increase efficiency.My knowledge of project management software allowed me to handle multiple projects at once while demonstrating strong leadership and managing cross-functional teams. I communicate effectively and tackle problems head-on, breaking down complex concepts for stakeholders and offering practical solutions. I pride myself on my organizational skills and my ability to make decisions even when the pressure is on.

I successfully engaged in critical processes for project delivery, particularly focusing on mapping 'as is' processes for enterprise Project and Programme Management tools. I documented workflows, analysed inefficiencies, and prioritized user stories to ensure they aligned with business objectives.I managed vendor shortlisting through comprehensive cost analyses and facilitated demonstrations, which allowed for strategic and data-driven decision-making.During the agile implementation process, I maintained clear communication with stakeholders, monitored progress, managed risks, and provided comprehensive reports to ensure alignment and transparency throughout the project. I enhanced business analysis and project management processes by updating documentation and applying problem-solving skills, which drove meaningful improvements.I gained hands-on experience in User Acceptance Testing (UAT) and system administration, contributing to process optimizations within a Project Management Office environment. This journey has helped me develop a robust skill set in business analysis and project management, and I am eager to leverage this experience for impactful contributions in future roles.

As a PAL Leader, I help the first year students with navigating their way around the university and balancing life and studies, using what we learnt in the first year. I help with assignment and exam questions and signpost students to the right places for support.

• Led team administering NHS courses using MaxCourse system• Trained staff in system use and produced self-help videos• Modelled business processes for management of courses • Gathered requirements, defined 'to be' processes; planned business change• Devised solutions and workarounds• Key achievements: Improved MaxCourse customisation for HEE by collaborating with the software vendor and HEE team.

• Arranged patient appointments and managed consultant schedules• Resolved process/system issues causing delays and errors• Created an Excel CRM system used by non-technical staff• Mapped associated information flows between departments• Modelled the Audiology/ENT patient journey at Torbay Hospital (NHS)

• Managed digitised patient records using TPP SystmOne electronic health records management system in busy NHS medical practice• Improved business processes and workflows for digitisation and maintenance of patient records • Triaged patient calls for doctors

• Managed class scheduling, recruitment, instructor assignment, financial planning, and management• Managed enrolment processes and membership databases using Legend leisure facilities management software• Managed POS systems and produced reports on cash and card receipts• Specified requirements and mapped customer journeys for a sports management CRM system• Evaluated and selected candidate software products• Cooperated with the vendor to implement SwimSoft; conducted user acceptance testing and regression testing• Oversaw digitisation, data loading, and cleansing• Key achievements: Reduced effort by 90% in re-enrolment processes, reduced staff costs by 60% and improved process efficiency by enhancing data quality.