Amy Schmidt Email and Phone Number
I am an accomplished customer service management professional with extensive experience providing the leadership and support needed to drive the achievement of critical organizational customer-service goals and objectives. I am skilled at assembling and developing high performing teams through a proactive approach to staff training and development. In addition, I bring proven strength building and maintaining strong, long-term relationships with strategic business partners and stakeholders including customers based on the level of leadership and support provided. I am continually recognized for the ability to deliver impactful results while leading in fast-paced, dynamic business environments. Areas of Expertise Include:Business Solutions • Organizational Leadership & Support • Service ExcellenceCustomer Service • Policy & Procedures • SchedulingCustomer Retention • Staff Training & Development • Business Process ImprovementStakeholder Communication • Workplace Collaboration • Strategy & ExecutionBusiness Relationships • Customer Experiences • Problem Resolution
-
Office ManagerSolid Custom Floor Coatings Mar 2021 - Present
-
District Customer Service ManagerBed Bath & Beyond 2016 - Mar 2021• Oversee a number of highly effective training and development programs implemented within 15 stores within the region.• Manage the Wedding & Gift Registry business in collaboration with store manager in addition to online business.• Train and develop managers on position best practices in order to drive increases in both individual and organizational performance. • Maintain open lines of communication with customers who contacted the corporate office due to a negative shopping experience, working to resolve the issues in a timely, professional manner to maintain their levels of satisfaction and loyalty. • Provide retraining and follow-up with the individual stores worked with as needed.• Work in collaboration with district managers to develop plans to drive the achievement of defined service goals. Notable achievements while in the position have included:- Played a key role in the district being ranked as the top Customer Service District based on defined metrics. -
Store ManagerBed Bath & Beyond 2014 - 2016• Managed all aspects of a $16M store including a team consisting of managers and 75 associates and the profitability of the location.• Assembled and developed a high performing team by assumed a proactive approach to staff training and development to drive an increase in both individual and team performance.• Created highly effective scheduling for store associates with the business needs and expectation of the customer in mind while developing and executing store plans and priorities. • Researched and resolved a wide range of store-related operational issues independently while working in collaboration with the store manager on more complex issues as needed. • Correctly forecasted, budgeted and planned for areas of responsibility to ensure that the store met defined business goals and objectives.• Led in terms of performance management, disciplinary training, employee relations, human resources investigations and termination-related activities.
-
Management Development TrainerBed Bath & Beyond 2012 - 2014• Developed and executed highly effective training plans for all manager within the district designed to drive increases in both individual, team and corporate performance. • Delivered training programs in line with organizational goals and objectives to ensure the delivery of a positive customer experience while ensuring operational efficiency in the most cost-effective manner.
-
Operations ManagerBed Bath & Beyond 2011 - 2012• Maintained full responsibility for the delivery of service that exceeded the customer’s evolving expectations by providing “best in class” customer service and a positive customer shopping experience.• Oversaw a wide range of areas for the store including the receipt of products, returns to the vendor departments and the scheduling of the store, completed in lines with business needs and customer expectations.
-
Assistant Store ManagerBed Bath & Beyond 2010 - 2011• Oversaw and directed the efforts of the sales floor in addition to managing department managers and associates, utilizing a proactive approach to staff training on position best practices to drive increases in overall performance. • Created highly effective scheduling for store associates with the business needs and expectation of the customer in mind while working with the manager to execute store plans and priorities. • Troubleshot and resolved a wide range of operational issues independently while working in collaboration with the store manager on more complex issues as needed. • Correctly forecasted, budgeted and planned for areas of responsibility to ensure that the store met defined business goals and objectives. • Assembled and develop a high performing team while leading in terms of performance management, disciplinary training, employee relations, human resources investigations and termination-related activities.
-
Department ManagerBed Bath & Beyond 2007 - 2010• Led a merchandise department within the store, demonstrating advanced product knowledge and leading in terms of restocking, organization and display and price changes. • Assumed a proactive approach to staff training and development designed to drive increases in both individual and team performance. • Delivered exceptional levels of service while serving as a role model to employees to create a positive customer experience for the clients. • Responded to customer inquiries in a timely, professional manner, utilized advanced knowledge of products to provide purchasing advice and explain product features to support the customers purchasing experience.
-
Sales AssociateBed Bath & Beyond 2005 - 2007• Delivered exceptional levels of service while serving customers to create a positive customer experience and drive increases in both satisfaction and loyalty.• Maintained a clean store environment while maintaining the levels of stock within the sales floor, in addition to accurately processing a variety of customer transactions in a timely, professional manner.
Amy Schmidt Education Details
-
Secondary Education
Frequently Asked Questions about Amy Schmidt
What company does Amy Schmidt work for?
Amy Schmidt works for Solid Custom Floor Coatings
What is Amy Schmidt's role at the current company?
Amy Schmidt's current role is Office Manager at Solid Custom Floor Coatings.
What schools did Amy Schmidt attend?
Amy Schmidt attended Metropolitan State University Of Denver.
Not the Amy Schmidt you were looking for?
-
Amy Feldman
Research Leader | Location Strategy | Workforce Planning & Analytics At TwilioRochester, New York Metropolitan Area4barkergilmore.com, feldmanlawllc.com, twilio.com, twilio.com -
Amy Schmidt
Newburyport, Ma2looseleashes.com, looseleashes.com2 +120122XXXXX
-
Amy Schmidt
Washington Dc-Baltimore Area -
4hotmail.com, coughlancompanies.com, coughlancompanies.com, mnsu.edu2 +195222XXXXX
-
Amy Schmidt
Appling, Ga3msn.com, dow.com, americanchemistry.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial