Amy Rector Email & Phone Number

Knoxville, Tennessee

Recruiting for all positions in our Sunrise, FL Billing Center.

Knoxville, Tennessee

• Recruiting and staffing: developed candidate tracking and reporting, sourced candidates for multiple openings, developed sourcing strategies • Benefit administration and planning: introduced Flexible Spending Account and Employee Assistance Program to the staff• Office operations management: revised new hire checklist, revised onboarding process, adopted new hire “buddy” model,

Oak Ridge, Tn

• Scanned 300+ paper personnel file contents to digital format and destroyed paper files• Convert and input data from old software system to new

• Answer high volume phone calls for open enrollment and other inquiries for 25,000+ employees• Daily complete avg. 8-10 employment/insurance verifications for state and local child support agencies. Scan and file copies.• Contact family members regarding life insurance benefits following death of employee. Maintain documentation until claim is settled.• Documented processes

Knoxville, Tennessee Area

• Onboarding all new employees in high volume hiring environment, avg. 50 new hires per pay period and more than double during peak times• Developed hiring strategy for LPN’s• Developed employee referral strategy for current employees previously recruited• Introduced multiple process improvements for the recruiting staff• Help desk for applicants using iCims software• Documented processes

Oak Ridge, Tn

• Assist with conversion, People Soft to Workday• Assist with open enrollment• Research employee benefit questions and respond appropriately• Developed information sharing strategy for 12 department employees• Administer leave donation process

Oak Ridge, Tn

• Improved turnover rate from 20% to 7.8% through effective team building and a dedication to employee career path development • Increased staff productivity by developing a data driven employee performance metrics program • Reduced cost to hire by over 50% through technology platforms while also streamlining the hiring process from 7 days to 5 days by strategically working with multiple departments and branches • Optimized health insurance benefit costs by analyzing and balancing premiums, coverage and quality • Dramatically reduced payroll costs by evaluating and standardizing pay structure across all branches• Initiated and launched company-wide intranet, dramatically improving employee access to policy information, training, and events

Knoxville, Tennessee Area

• Administered benefit strategy including health, life, disability, 401K and FMLA/ADA compliance• Honored with President’s Award for developing a high impact employee training program• Developed and presented manager training program• Designed and deployed a diversity recruiting program to foster innovation through increased diversity• Developed a comprehensive tracking system for employee status, salaries, and reviews